Change Creators provides consulting services and help you build the strategic foundation for change and guide your most challenging enterprise, program and project-level people transformations. Currently acting as a project management officer for a supply chain consulting client in Hong Kong.Previous project acted as a business analyst focusing on business process review and improvements at a safety solutions client.※ Perform critical business analysis to obtain solid understanding of business as-is including reviewing existing documents and having introduction meetings stakeholders;※ Design process framework including process mapping of workflows and SOPs;※ Design process definitions, project explanation presentations, process and SOP overviews and effort/time schedules; ※ Perform review assessments and process mapping on the business processes by conducting individual, team review workshops and interviews with stakeholders;※ Review critically existing and newly written process descriptions (SOPs); ※ Analyse key areas of process improvements and optimisations and engage and educate stakeholders (users) on these optimizations;※ Write business optimizations and recommendations report for (senior) management in which I liaised with management how to take up and implement these recommendations in the future; ※ Design templates for standardizations e.g. SOP templates and SOP work instructions;※ Provide instructions and implementations of templates through trainings and workshops;※ Perform agile project management and prioritization by using stand-up meetings, status reports, and outstanding overviews are created to chase deadlines and drive deliverables. Scheduling individual and team meetings and reconfirming afterwards the prioritizations is another method to manage the deliverables;※ Work on-site to engage efficiently and effectively with stakeholders (users and management) through communications using interchangeably English and Cantonese.

Serving as an auditor at the Deloitte international practice in Amsterdam to make an impact that matters for our corporate clients, professionals, and communities. Switched in 2016 from regional audit office to the international audit practice within Deloitte Netherlands. Served the following industries: retail/consumer goods (i.e. Inditex), financial services/consulting (i.e. Mercer, Oliver Wyman), construction (i.e. Ballast Nedam) and aircraft maintenance (Fokker).※ Audit team lead of audit teams up to 5 FTE which included extensive reviewing of junior’s audit working papers, coaching on-the-job and evaluating performances;※ Performed business analysis to obtain solid understandings of the business’ environment, IT systems, core business processes, transaction recording and reporting methods; ※ Identified and reviewed business processes for internal control and financial risks through inquiries, observations, review of existing documents and interviews with stakeholders;※ Provided and presented recommendations for process optimisations through issuing a letter of recommendations to the (senior) management;※ Supported the audit management with decision making and drafting audit report with key audit matters for the client’s (senior) management;※ Audited financial statements by conducting substantive testing on financial information in which I obtained evidence e.g. transactions to test on audit assertions;※ Engaged stakeholder management with client’s users and management through team and individual meetings to strengthen audit’s efficiency and effectiveness;※ Performed agile project management internally to meet work and review deadlines. Client’s deliverables are managed agile by using stand-up meetings, overviews and trackers;※ Performed resource and team planning in which I engaged with client and internal team how many resources are needed and which audit timeline is appropriate.

Voluntary experience.PAX | Professional ASN Exchange is a non-profit organisation aimed at professionally supporting young professionals, who are interested in Asia. PAX organises network events on a quarterly basis where our members can connect with businesses and fellow young professionals. Put differently, PAX's mission is to inspire one another with invaluable expertise, knowledge, experience and network. For reviews and information of PAX and the latest events, have a look at www.pax-web.com.※ Acquired and engaged with Asian focused companies in the Netherlands who wanted to promote their company and be a key note speaker at our network events; ※ Initiated an online Asian Business Guide for young professionals who have affinity with Asia. This project's aim is to develop a clear online business guide with brief company descriptions of Asian companies settled in the Netherlands and companies with an Asian focus; ※ Built relationships with Asian focused companies for PAX’s network by engaging and updating them about opportunities at future network events;※ Engaged with keynote speakers to educate them on the event schedule, amenities required and time available at our network events;※ Organized network events with approximately 60 young professionals which included keynote speakers, professional workshops, network games and drinks;※ Acted as host and public speaker.

Family's restaurant business in which I:※ Operated and improved the business operations at the kitchen and restaurant including the efficiency of cooking meals, transactions recording and menu optimizations;※ Operated marketing and promotions through Facebook and local newspaper advertisements to generate additional revenues and obtain more customers;※ Acted as host and server for customers in which I combined providing excellent service and thinking along with customer’s preferences and needs.