Jan Hames Email & Phone Number

I'm so pleased to be part of the ministry at University Presbyterian Church! This vital progressive community of faith is in the heart of the University of Texas West Campus neighborhood. UPC has a multidimensional outreach ministry called UPLift that provides assistance to low-income people. It is also a founding member of the Micah 6 of Austin coalition, and hosts the Micah 6 food pantry on its lower level. With a strong campus ministry called UKirk, UPC offers UT undergraduates a spiritual home while they prepare for their futures. As office manager, I produce all communications, coordinate building use contracts, support a pastoral staff of five and a congregation of 500, and generally serve as the "face of UPC." Stop by for a visit!

Grocer to the poor and marginalized. No cash register! On track to distribute more than half a million pounds of food in 2014.

Austin, Texas Area

The Micah 6 Coalition is a network of faith communities within the University of Texas area that answer the call do justice, love kindness, and walk humbly with God. The mission of Micah 6 of Austin is to work together to identify and meet the needs of the homeless and the impoverished in the University of Texas campus area.As Micah 6's first overall coordinator, I was responsible for• Volunteer recruitment, training, and management• Board and committee support• Communications

Short- and long-term project management in operations, marketing, and communications for small businesses and nonprofit organizations. Recent projects include• Business development plan for established insurance agency • Nonprofit fund raiser for high school band• Population, demographic analysis of the local Hispanic community• Editing a series of workbooks on networking techniques• Customer satisfaction survey with a 55% response rate• Grant proposal for Austin-based nonprofit

Sales and service for a 1600 household agency.Licensed in property & casualty, life & health, State Farm Bank certified.• Managed office in owner’s absence; coordinated new hire recruitment and on boarding.• Sold $150,000 annually property and casualty, life and health insurance.• Averaged three comprehensive risk management program presentations per week.• Created internet, direct marketing, and referral programs to fill the sales pipeline.• Coordinated lead management software roll-out: training, process changes, best practices.• Managed all marketing, including new business, referral, and demand generation.• Administered customer relations management system, trained staff on CRM application. • Specialized in multi-lining, state-to-state transfers, small business liability programs.

• Managed multiple projects across all departments, public and private sector partners, and key volunteers.• Repositioned UWCA from donations processor to results-oriented community builder. • Developed service offering positioning strategy for three community service programs.• Diversified revenue streams through signature event with Rudy Giuliani; net $200K.• Converted local identity to national standards over 18 months with no incremental cost.• Trained staff and volunteers to represent the brand through relationship development.• Enabled a sales force of 20-plus with effective tools for workplace, small business, and individual donor campaigns, achieving annual revenue of $17 to $21 million.• Created integrated communications: web, e-mail, direct, advertising, and face-to-face.• Served United Way of America system as market segmentation subject matter expert.• 2004 nomination, with Tate-Austin Public Relations, for Silver Sabre Award in crisis communications management.

Tivoli Software• Built closed-loop lead generation, management, and tracking capabilities; supported generation of $87M in lead-dependent revenue in 2001.• Drove complete migration of Tivoli worldwide lead management, reporting and marketing operational processes to IBM Software Group in less than 6 months.• Created division’s first expense tracking tool to control $40M in program expense.• Led Tivoli participation in Software Group marketing efficiency task force; resulted in 100% approval of Tivoli marketing execution plans in all geographies.

Tivoli Software• Co-authored Tivoli’s first business unit plan: marketplace assessment, opportunity analysis, segmentation, portfolio analysis, resource plan.• Clearly identified Tivoli’s addressable market through contributions to IBM Software Group segmentation project, led by Stonebridge Consulting.• Key contributor to Software Group 2000 business unit plan.

Tivoli Software• Built first end-to-end lead tracking system; drove $45M opportunity in first year.• Coordinated Tivoli’s Y2K project, targeting $10M+ opportunity: offering plan, sales tools, and program plan for worldwide Tivoli direct sales force.• Delivered targeted campaigns to Banking & Finance, Manufacturing, Retail, and US Government sectors, supporting $130M in identified opportunity.• Managed product message and program integration for multiple audiences following Unison Software acquisition.

Unison was acquired by IBM Tivoli Software December 1997• Directed public relations, marketing communications, advertising, direct marketing, event management, and interactive marketing.• Drove the design, messaging, and production of first annual report in less than 5 weeks.• Conceived and implemented first web-based integrated lead generation program; delivered a CPR of less than $45 and 900 responses within 4 weeks.

Edify, a software manufacturer of web-based banking and self-service solutions, was acquired by S1 Corporation, the leading provider of integrated front office software applications for financial institutions • Conducted the marketing due diligence for Edify’s initial public offering.• Re-positioned company to applications solutions; 30 targeted articles per quarter.• Directed web site redesign to a customer-focused electronic sales tool; immediately generated qualified leads representing opportunity in excess of $600K. • Launched Electronic Workforce 4.0: 3 PR/AR tours, bi-coastal multimedia events, videos, new look & feel; resulted in more than 50 articles in targeted publications.• Ran ad campaigns with CPI of $0.11; $350K of identifiable incremental revenue.

• Directed PR firm, launched initial product; 30 articles in trade and business press.• Created lead database of over 10,000 prospects; directed all database marketing.• Tracked statistical sales activity by region, industry segment and sales representative.• Excelled in producing distinctive, professional collateral on a shoestring budget.

• Managed staff of 6 product managers; P&L responsibility for 3 product lines, annual revenue of $35M.• Oversaw programs budget of over $5M, implementing new tracking procedures for cost control; results saved over $120K in 1 year.• Spearheaded inter-divisional team to counter Microsoft competition; resulted in $2.5M of incremental revenue through PR and upgrades.• Managed over 30 software bundle partnerships, creating co-marketing campaigns that generated an incremental $2.5M in 20 months.

Bitstream is the world's first independent digital type foundry.• Director Marketing Communications - launched new Macintosh product line; captured 15% market share in first year.• Director Customer Service - created first product management and pre- and post-sales technical support departments, supervising up to 50 people.• Manager Technical Publications - wrote the business plan for PostScript Type 1 font products for Wintel.

Phd Candidate, All But Dissertation, Linguistics

Passed qualifying exams for Ph.D. candidacy after two semesters. Teaching assistant, Introduction to Linguistics

Graduate Studies, Theoretical Linguistics

Activities and Societies: Special graduate sudent, research on syntactic markers on lexical entriesGraduate-level course work applied.

Ba, English

Activities and Societies: Furman Singers, Collegiate Educational Service CorpsGraduated magna cum laude, Phi Beta Kappa Sufficient credit.