I am a very customer-and goal-oriented engineer, a good team player, with strong determination and drive to constantly develop my own skills, I would like to share my knowledge with colleagues. I like to work in a multicultural team and contribute actively to continuously improve working methods and quality assure the best support to customers. I have a long track record in the telecommunications industry where the focus has been on delivering a professional service to the customer. I have extensive experience working with people in a professional manner. Sometimes there are obstacles at work and it is an extra challenge for me to turn this into a positive. I see opportunities and focus on it always is a solution. To support and to testing the system is something that has been a part of previous missions and I thrive in those situations. As a person I like to work in an outward position to responsibly handle various assignments for the company. Specialties: service-oriented, customer focused, responsible, positive. Wireline service/support engineer for AXE - 10, ENGINE and Telephony Softswitch systems. Good knowledge of routing in TCP / IP networks, such as how the TCP / IP works, routing, subnet mask, IP - addresses, SSH - port forwarding. Good knowledge to educate and inform colleagues within their own organization in the use of remote access within Ericsson's Remote Support Gateway (RSG). RSG is the Ericsson solution for establishing connections to customer networks from the ECN. The connection provided byRSG allows users to access customer networks during remote service delivery.RSG also enables centrally controlled, machine-to-machine datatransfers between customer networks and the ECN.UNIX, DELL server and Juniper router skills and experience. Good knowledge of service delivery and customer support. I have certificates on Ericsson BUGS Global Certification Program, Support Engineer Experience level.
Listed skills include Telecommunications, Customer Service, Service Delivery, Axe, and 27 others.
