Chosen to raise-the-bar and drive top-tier, post-acquisition Customer Success performance.• One of the Top 30 Women in HP Global Support and Services • Launched a Women's Leadership Group focused on increasing work strengths & building skills• Led the global team that created the Diversity and Inclusion plan for HP Global Support & Services• Teamed with sales to implement new processes to provide leads for up-sell and new-sale opportunities, and to proactively prevent problems that might impede renewals. . • Modernized cross-team collaboration processes, decreasing issue resolution turn-around and increasing first-time-fix accuracy.• Implemented a value-add "Customer Success + Support" option, providing both proactive and reactive assistance, resulting in $1M+ 1st year sales.• Reduced ‘perception complaints’ and lowered ‘reassignment requests’ through increased soft-skills training and improved process efficiency.

President, Junior League of Palo Alto • Mid-Peninsula – 1000 member – $5M nonprofit association Community Focus: Empowering Girls to be STEAM Leaders of Tomorrow• President of the League and Leader of the Board of Directors.• Host and Primary speaker at bi-monthly General Membership meetings for 200 members.• Managed 200 active volunteer members, 800 sustaining members, and a staff of 13 employees.• Oversaw all facets of organization including: Community Outreach, Fundraising, Endowment, Finance & Budget, Marketing & Communications, Membership.

Recruited to establish long-term strategic account relationships and grow a Customer Success Team.• Managed strategic customer accounts, adoption-to-renewal, ensuring customer satisfaction.• Proactively teamed with Sales preventing problems that might impede closure of pending deals.• Improved the customer escalation process, decreasing the number and length of escalations.• Resolved Escalations and critical situations, taking ownership, working cross-functionally to sort out the problem, and consistently communicating status, and providing post-mortem analysis as required.

Hired to manage a critical strategic Enterprise SaaS account relationship.• Open Source SaaS product, major Fortune 500 customer. • Led cross-functional team of service and data center engineers to provide 24x7 service, • Proactively manage planned down time, a maintain as close to 100% up-time as possible.• Ensured $13M annual renewal by minimizing downtime, and maintaining strong trusted relationships. • Quarterly onsite customer visit, account review with customer senior management.