Janhvi Jolapara Email & Phone Number

A professional with 5+ years of experience in a lead role within a Product team, focusing on acquiring new customers as part of solution engineering, conducting end-to-end client engagements, software installation, client training, query resolution, issue analysis and resolution, client support, content creation, ticketing system maintenance, and product testing. My current role encompasses a wide range of responsibilities that contribute to a successful product and positive customer experience. Here's a summary of my role's key responsibilities:1. End-to-End Client Engagements: Led solo efforts in managing comprehensive client engagements from start to finish. Successfully installed the software product on various operating systems (Windows and Linux). Conducted client training sessions to ensure effective product adoption. Addressed client queries promptly, fostering positive client relationships.2. Solution Engineeting: Part of Customer Acquisition team focused on acquiring new customers. Working closely with marketing and sales team for converting a lead into customer.3. Issue Resolution: Analyzed issues reported by clients, employing a proactive approach to swiftly resolve them. Utilized problem-solving skills to troubleshoot and find solutions, enhancing customer satisfaction.4. Content Creation:Produced interactive training videos and other educational materials to facilitate client learning and product adoption.Created collaterals that aided clients in understanding and using the product effectively.5. Ticketing System Management:Managed the ticketing system to streamline customer support, ensuring that inquiries and issues were tracked and resolved efficiently.Utilized the system to prioritize and manage support requests for optimal customer satisfaction.6. Quality Assurance:Played a role in testing new features and bug fixes prior to product releases.Contributed to ensuring that new versions were stable and met quality standards before being made available to clients.7. Client Requirement Management:Gathered a deep understanding of client requirements and relayed them to the Engineering team.Collaborated to prioritize and develop new features aligned with client needs.8. User Story Creation:Played a role in creating user stories to define and communicate client-driven requirements to the development team.