Jani Lehtinen Email and Phone Number

As a B2B Key Service Desk 24/7 Technical Specialist at Telia, my role involves providing premium technical customer service to large key companies. Here are the key aspects of my responsibilities:1. First-Level Troubleshooting: I handle initial user queries and technical issues, diagnosing and resolving them promptly.2. Effective Communication: I engage with users through various contact channels, ensuring clear and helpful communication.3. Collaboration: I work closely with different stakeholders, fostering teamwork to deliver exceptional service.

Processing of consumer customer's communications consisting of broadband, mobile phone and TV interference situations by telephone, chat and e-mail. 1st level troubleshooting of consumer services and solving implementation problems in the customer's hardware environment, in active cooperation with the customer and various stakeholders.