Janice Bell Email and Phone Number

•Demonstrates sufficiency in a range of processes, procedures, and systems to perform assigned tasks•Understands how the assigned duties relate to others in the team and how the team integrates with others•Handles own workload, coordinates tasks and services with others•Recognizes and solves routine problems that can occur in their own work area without supervisory approval•Evaluates and selects solutions from established options•Follows standardized procedures and practices and recommends opportunities to improve processes in their own work area•Uses communication skills to exchange technical or process information with composure and ensures underlying details are clarified•Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot pay•Identifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts, and others and modify approach accordingly•Develops familiarity with debt management counseling and information to provide to customers as necessary•Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities•Serves as entry point for the identification, routing, and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)

Prepare journal entries for processing Manage entire accounts payable process including entering invoices, processing weekly check runs to vendors, and filing systemAccurately post expenses, receipts, funding request, and owner’s distributionsReview and audit funding and payment request for accuracy Reviewing, analyzing, and recording adjustments and accruals to the general ledger Support timely monthly, quarterly, half-year, and year-end financial close, including assigned journal entries, balance sheet account reconciliations, accruals, and overall maintenance of all operational management accounts Post A/R entries, post cash receipts, post adjustments or edits, run and monitor A/R aging, and reconcile sub-ledger to G/LResolve accounts payable and receivable issues or queries

Communicated with all parties involved in settlement throughout the closing process.Data entry of all transactions into proprietary systems.Collected documentation to clear title conditions.Coordinated the scheduling of the closing and collected all documentation and information to meet closing deadline.

Monitored a daily update comprising of significant changes in interest rates, variable rates, and federal reserve rates using Bloomberg and BNY Mellon.Confirmed,processed , and settled purchases/sales of collateral trading securities, funding (cash) instruments, and WF CME Movements.Managed Security settlement transfers, Safekeeping wires, MBS and CBRE GNMA trades, FNMC pool, FHLMC series and CD/CP via the Federal Reserve, Depository Trust & Clearing Corporation, and SWIFT.Processed incoming and outgoing high dollar wire transfers through GFT, Federal Reserve, and Depository Trust Company.Arranged daily and monthly GL account reconciliations for collateral receivable, payable interest rate payments, accounts for GNMA, TBA Pair-offs, FHLB-SF interest payments, utilizing PeopleSoft journal entry.Prepared and balanced P &I for DTC, Federal, Trust, and Wire.Balanced Daily Reports ( Out of Balance GLs, Cash Balancing and Monthly general ledger reports to maintain accuracy).Prepared 1st of the month business day tasks such as running reports for safekeeping monthly fees and statements, end of the month processing for In Trader systems, and running interest payments for counterparties to balance to an AP/AR excel sheet.Implemented a paperless environment that helped our team to transition permanently to remote.

Managed an average of 60 to 100 emails daily for scheduling Title Loans Promise to Pay.Mailed an average of 40 letters daily to customers to schedule their Title Loan Promise to Pay.Inputted an average of 25 to 30 Title Loan Promise to Pay agreements returned by customer. Maintained data entry requirements by following data programs and procedures according to company policy and procedures.

Managed an average of 20 calls daily for scheduling of customer repairs.Ensured customer satisfaction in responding to product, repair, and service inquiries.Managed consumer problems to a positive outcome.Possessed a strong and consistent desire to be helpful.Provided follow-up consumer communication as needed.

Trained new employees on internal processes impacting the customer. Authored company manual containing procedures for foreclosure processing.Worked on special projects for Wells Fargo such as validating foreclosure properties for resale and title review.Collaborated with vendors to secure and maintain all vacant properties before a Foreclosure sale.Responsible for searching public records such as deeds, mortgages, liens, plat, and map books to determine ownership and verified legal description of the property.