• Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.• Compiles , sorts and verifies accuracy of data to be entered. • Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and Informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone. • Enters order into automated system, and computes total cost for customer. Records or files copy of orders received as requested. • Confers with warehouse or common carrier personnel to expedite or trace missing or delayed shipments.• Compiles statistics and prepares various reports for management.• Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.• Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.• Provides back up support for all accounts other than primary.

• Gathers, enters, and/or updates data to maintain departmental records and databases, as appropriate; establishes and maintains files and records for the office.• Monitors and coordinates accounting activities as appropriate, and prepares internal reports for management• Composes and prepares written documentation and correspondence for the office; screens and evaluates incoming and outgoing correspondence and prepares responses as appropriate.• Assists in the coordination, supervision, and completion of special projects as appropriate.• Coordinates and oversees the day-to-day management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management• May supervise personnel which may include recommendations for performance evaluation, training, work allocation, and problem resolution.• Performs miscellaneous job-related duties as assigned• Proficient with AS400, SAP, EDI/WMS, JBA, Microsoft Office systems, Pivot-table, V-look-up, based applications, and Kronos Time keeping software.• Responsible for cycle counting, physical inventories, inventory reconciliations, analyzed accounts, month-end reports, and problems resolutions in a 1.2M square foot warehouse.• Responsible for Discrepancy log maintenance, resolution, and posting adjustments and posting receipts.• Responsible for analyzing and research all variances associated with daily cycle counts and maintain and adjust to match perpetual.• Responsible for review analyzing customer reports and data looking for and reporting discrepancy affecting our facility.• Responsible for performing timely inventory audits.• Demonstrated the ability to gather information to critically evaluate options, seeking alternative perspectives to identify root causes and develop solutions.• Major accounts Disney, Microsoft, Paramount, and Universal.• Responded to customers, Sales Reps’ requests and needs, resolved problems and issues, anticipated customer