Data Encryption Epic Owner Guided over 86 technical associates through the upgrade of over 3 MILLION CA certificates for HTTPS, FTPS, SFTP, SSL, and TLS protocols; including the upgrade of the certificate authority server and cryptography key and digital certificate storage. Lead project team with task of upgrading to the last version of encryption devices  Took ownership of portfolio- level epics for cryptography team delivering cyber protection services for data security within organization.  Led team to provide upgrades, installations, development and elimination of leading edge cyber security programs for corporate Intranet.  Provided encouragement and support to team members to accept difficult task and responsibilities to work to overcome technical and business problems and obstacles. Balanced allocations of development vs operations assignments Curated budget line and financial planning for department, projects, and resource managements Negotiated vendor fixed bid and time-and-materials contracts consulting and staff augmentation  Oversaw “bake-offs” of IT products to enhance service catalog offerings by reviewing a wide assortment of products and finalizing procurement process

Business Analysis Team ManagerDirected 16 business analysts that supported HR and people systems in defining user stories and requirements for product backlogs. Promoted 2 resources with “Battle Field" designations, based upon outstanding achievements that were role model competencies. Won volunteer award. Implemented the Strategics Services area career development initiative to create a streamlined “Agile BA” career path; with defined role, responsibilities and expectations.  Managed talent development via one-on-one career planning session, including training opportunities Administered associate calibrations for performance evaluation processes.  Assigned resources to projects and scrum teams.  Maintained departmental budget for associate and 3rd party vendor staff augmentation.

BC/DR for Dark Fiber Telecom relocation initiativeOversaw team of data center engineers to relocate 30 miles of fiber optic dark fiber from one side of highway to other with continuous communications; without any disruption in day-to-day business activity.  Managed relationships with all server and application owners to validate and ensure uninterrupted fail-over during the move. Executed projects for various internet and networking capabilities/data communications needs for disaster recovery site and load balancing between local data center sites. Drove change management activities including, facilitated steer-comm decisions, administered control board approvals, and operations readiness Developed and implemented communications plan to strategically align impacted infrastructure, application and support teams for disaster recovery execution. Planned mock and production fail-over execution for enterprise missions

Lead a team of 8 release engineers and analysts to deliver tactical day-to-day task to provide maintain a schedules, scope, and road-map expectations. Took ownership of the Connexus pharmacy system and increased the cadence of product releases from 1 to 4 times a year successfully. Won personal and team-level awards.  Collaborated with business relationship managers, project managers, quality engineers, and technical experts to established the release road-map and release plan for the Connexus pharmacy system. Developed the release plan to established, release acceptance criteria, including code reviews, code configuration and change management processes, quality assurance service level agreements, and go-no/go process. Managed talent development via one-on-one career planning session, including training opportunities

Led team 16 of developers, project managers, quality assurance testers and build engineers to implement GPS releases for various automobile models and makers.  Oversaw team responsible for delivering requirements and capabilities aligned to manufacturer's product road-maps. Delivered features and capabilities for automobile manufacturers such as Honda, GM, Mercedes-Benz. Managed Vendor selection process and contract negotiations for data providers Had budget-line authority and reported quarterly basis

Customer Relationship ManagerManaged 3rd level support resolution providing coordinated effort between customers and engineering team. Won “President’s Team” awards for excellence in customer engagement and case resolution. Oversaw team responsible for delivering requirements and capabilities aligned to manufacturer's product road-maps. Managed business customer relationships; meeting with them onsite and increase customer satisfaction and sales.

Customer Engagement, Retention and Training Traveled to customer sites to on-board new customers for products implementations. Consulted and guided customer through their installations and product set-ups.  Defined customer needs using architecture and model development  Provided services such as system training, engineering, implementation, and custom application development services. Main clients included: SBC(AT&T), Alcatel, Lucent Technology