Janice Brush Email & Phone Number

United States

Providing product expertise to find the right solution from the start of the sales process, through implementation to deliver successful launches.

Tracking multiple teams and partners progress for deliverables, ensuring team member certifications are up to date and preparing monthly reporting in accordance with contract.

Leading technical implementation projects with internal and external teams to help customers utilize a suite of APIs to integrate payment, tax and fraud solutions on multiple different e-commerce platforms, including custom built direct integrations.

Manage the technical implementation of e-commerce, digital offer, and loyalty solutions for a portfolio of large and mid-tier grocers. Cultivated relationships and developed project plans that support client strategies.

Manage implementation of new software applications to drive revenue and increase customer retention.

Implement and train on new processes and software.

Responsible for data entry, quality control process and reporting for membership and programs. Active Directory management for 1000+ associates.

Supervised a team of 25 staff to provide excellent customer service to members and program participants. Responsible for daily cash reconciliation, payroll administration for 100+ associates, accounts receivable and payable.

Responsible for new membership processing and scheduling welcome center staff.

Developed and facilitated training for full and part time staff to provide exemplary customer service.