Janice Chan Email and Phone Number

Responsible for overseeing the enterprise-wide Internal Loss Event Data (ILED) program providing ongoing oversight of policy implementations and acting as a subject matter expert to guide and challenge business partners and risk professionals in the execution of program methodologies and the overall risk management mandates. Key accountabilities including:- Develop strategic roadmaps and execution plans to evolve the program strengthening the effectiveness of monitoring and control… Show more Responsible for overseeing the enterprise-wide Internal Loss Event Data (ILED) program providing ongoing oversight of policy implementations and acting as a subject matter expert to guide and challenge business partners and risk professionals in the execution of program methodologies and the overall risk management mandates. Key accountabilities including:- Develop strategic roadmaps and execution plans to evolve the program strengthening the effectiveness of monitoring and control oversight. - Lead and implement large-scale program and change initiatives ensuring appropriate partner engagement and executive support, collaboration with stakeholders and effective management of change and communication. - Provide thought leadership in the development of the industry guidelines on the quantification and recording of the operational risk losses. - Improve operational efficiency by challenging the status-quo, streamlining legacy processes and minimizing non value-added activities. - Participate in the program development of emerging risks, partnering with key governance areas to create job aids, establish governance and performance monitoring reporting.- Provide people management leadership and focused on growing talents and foster a collaborative work environment. Show less

- Developed, championed and executed on program strategies for the enterprise-wide operational risk management programs. Acted as a subject matter expert to provide consultation and support to risk professionals in the First line and Second line of Defence on operational risk programs, requirements and disciplines. - Redesigned the program strategic direction to support the implementation of segment risk profile. Worked collaboratively with risk partners across the enterprise to gather… Show more - Developed, championed and executed on program strategies for the enterprise-wide operational risk management programs. Acted as a subject matter expert to provide consultation and support to risk professionals in the First line and Second line of Defence on operational risk programs, requirements and disciplines. - Redesigned the program strategic direction to support the implementation of segment risk profile. Worked collaboratively with risk partners across the enterprise to gather insight and build out a right strategy. - Established standards and procedures to align with the new program strategy ensuring consistent approach to program execution while balancing business value with risk management. - Devised and implemented new program requirements from ground zero to enhance the connectivity and linkage among the operational risk programs and encourage a more proactive risk management practice and discipline. - Established the first-ever guiding principles for effective validation to help evaluate the effectiveness and quality of all operational risk management programs.- Developed and maintained a library of carefully curated quality Key Risk Metrics that can be used by the businesses across the enterprise. Received positive feedback from risk partners and practitioners - Streamlined legacy processes from quarterly validation to annual submission to minimize inefficiency and maximize effectiveness. Result: freed up at least 500 hours. - Built and maintained strong relationships with partners and maintain ongoing communications with industry peers to identify best practices. Show less

- Led complex audit engagements and SOX reviews, including identification and assessment of key business risks, create and oversee the completion of risk-based audit programs in accordance with established standards and within the prescribed time, budget, and scope parameters, ongoing client communications, reporting and post-audit procedures. - Reviewed and recommended controls and safeguards to enhance governance and control environment. Performed validation testing and follow-ups of… Show more - Led complex audit engagements and SOX reviews, including identification and assessment of key business risks, create and oversee the completion of risk-based audit programs in accordance with established standards and within the prescribed time, budget, and scope parameters, ongoing client communications, reporting and post-audit procedures. - Reviewed and recommended controls and safeguards to enhance governance and control environment. Performed validation testing and follow-ups of findings arising from internal audits and regulatory reviews. - Established and fostered positive working relationships with businesses and risk partners including.- Developed strong understandings of business and product strategies and key initiatives to assist businesses in identifying risks. Show less

- Led a team to oversee all activities related to planning and forecasting, channel business case financial assessments, trend analysis, business analytics and reporting for the ATM channel.- Developed financial model to facilitate business case analysis vendor contract negotiations to maximize the competitive environment to drive to a lower total cost of ownership position. - Created meaningful performance scorecard and metrics. - Enhanced the management of internal data warehouse… Show more - Led a team to oversee all activities related to planning and forecasting, channel business case financial assessments, trend analysis, business analytics and reporting for the ATM channel.- Developed financial model to facilitate business case analysis vendor contract negotiations to maximize the competitive environment to drive to a lower total cost of ownership position. - Created meaningful performance scorecard and metrics. - Enhanced the management of internal data warehouse to improve the quality of data mining results. - Provided people management leadership to a geographically dispersed and culturally diverse team and helped navigate through a number of organizational changes and cultural shifts. - Developed a result-oriented culture that focuses on delivering value-added analysis and insights, uncovering actionable opportunities, and proactively contributing ideas that help shape future business strategies.- Participated in the development of channel strategy roadmap and tactical planning. Show less

- Led a team of analysts to provide value-added financial and strategic support to the retail product areas through insightful advice, in-depth analysis and reporting. - Assisted in identifying expense reduction and revenue generating opportunities within acceptable risk tolerance and created financial models to assess all business proposals and initiatives. - Summarized key messages and prepared financial highlights for presentations and strategic discussions. - Built strong… Show more - Led a team of analysts to provide value-added financial and strategic support to the retail product areas through insightful advice, in-depth analysis and reporting. - Assisted in identifying expense reduction and revenue generating opportunities within acceptable risk tolerance and created financial models to assess all business proposals and initiatives. - Summarized key messages and prepared financial highlights for presentations and strategic discussions. - Built strong relationships with various partners such as Treasury, Operations, Marketing, and the Retail Distribution channels to ensure timely response and sufficient support from these key business and financial partners.- Participated in executive presentation and summarize key messages and financial/strategic highlights on behalf of the business executives. - Supported business case development and key strategic initiatives by developing business case models, evaluating shareholders value add (SVA) and conducting Post Implementation Reviews. - Fostered a positive team environment Show less

- Performed financial analysis and business strategy assessments for the Retail Banking and Insurance segment for the Chief Financial Officer (CFO) Office. Effectively liaised with the Retail Banking segment and managed the evolution of Group Finance’s strategic and financial planning & forecasting framework. - Summarized each product group's annual business performance and strategy presentation for CFO including strategic and financial evaluations of the strategic directions, competitive… Show more - Performed financial analysis and business strategy assessments for the Retail Banking and Insurance segment for the Chief Financial Officer (CFO) Office. Effectively liaised with the Retail Banking segment and managed the evolution of Group Finance’s strategic and financial planning & forecasting framework. - Summarized each product group's annual business performance and strategy presentation for CFO including strategic and financial evaluations of the strategic directions, competitive landscape, product positioning, and tactical action plans. - Maintained a monthly reconciliation process to identify gaps in the internal accounts. Show less

- Determined ongoing pricing for the entire term investment portfolio, balancing pricing and volume trade-off to optimize profitability while maintaining market share leadership. - Collaborated with Treasury to stabilize interest income by initiating and formulating appropriate hedging programs. - Participated in the annual business strategic planning and forecasting of product volumes and margins. Promoted - Led a team of specialists to assess and adjudicate escalated branch… Show more - Determined ongoing pricing for the entire term investment portfolio, balancing pricing and volume trade-off to optimize profitability while maintaining market share leadership. - Collaborated with Treasury to stabilize interest income by initiating and formulating appropriate hedging programs. - Participated in the annual business strategic planning and forecasting of product volumes and margins. Promoted - Led a team of specialists to assess and adjudicate escalated branch requests to offer above-cap interest rates and pricing exceptions. Investigated customer care related inquiries. Show less