Janice Clark Email and Phone Number

• Oversaw the sanctioning of lending facilities for high-net-worth clients, including regulated and unregulated mortgages, buy-to-let, overdraft, and portfolio finance.• Managed controls and reviewed/upgraded process and procedure guides.• Strengthened relationships with Mortgage Advisors, Operations Function, and Credit Writers, fostering improved communication and closer collaboration.• Managed workflow to ensure efficient measurement and achievement of service level agreements, resulting in enhanced turnaround times and target achievement.• Led a review of procedures and processes to ensure adherence to standards and policies, conducting controls and reviews to prevent governance issues and simplify processes.• Championed Diversity, Equity, and Inclusion, facilitating monthly discussion sessions to enhance knowledge and understanding.• Participated in Deal Forum and Credit Governance Forum to support new business deals.• Provided support as an escalation point for complex applications and sanctions outside discretion, leading to improved outcomes for colleagues and clients.

• Led and motivated a high-performing team of Advisory Managers, each supporting 50-55 business, wealth, and premier customers in financial distress, managing lending facilities.• Supported portfolio managers through portfolio reviews, case discussions, and analysis of financial information, fostering their professional growth and confidence.• Provided coaching and development to the team in objective customer-focused complaint handling, ensuring compliance with regulations and timelines.• Spearheaded the change of business model to reduce costs while maintaining effective support for financially challenged customers.• Unified working practices by merging Wealth and Barclays Business Support Managers.• Participated in 2 internal audits, managing preparation, audit activities, and achieving satisfactory outcomes for both.• Engaged in vulnerable customer forums to ensure appropriate support and fair treatment.• Developed team capabilities through secondments and promotions, exceeding targets for key performance indicators and customer satisfaction.• Played a key role in a project team to develop and implement a new sanctioning tool via the Salesforce platform.

• Led a successful support function for Barclays Business Support Directors, providing comprehensive operational, risk, and administration support.• Conducted portfolio analysis, individual performance observations, and discussions to enhance team performance.• Mentored a new performance manager, facilitating their transition from peer to manager.• Played a key role in reorganising the business model to support higher volumes of financially distressed customers and ensure regulatory compliance.• Managed the internal intranet site and served as the primary contact for 2 internal audits, achieving satisfactory outcomes.• Cultivated a culture of adherence to procedures and policies, resulting in continuous improvement and strong sampling results.• Developed and maintained a Key Performance Indicator Pack, adapting it to reflect changing business focus and sharing it with leaders.• Project managed 2 premises moves and the introduction of new IT systems

• Led and motivated a high-performing team, surpassing financial targets within specialised industries.• Proactively managed daily operations, optimising workflows, implementing change strategies, and scheduling activities.• Actively contributed to team focus days, fostering individual and team success.• Provided coaching for staff development and advancement, including complaint resolution and conquest calling.• Oversaw product launches, ensuring comprehension and commitment.• Managed team sampling, ensuring compliance and driving improvement initiatives.• Recognised as the 2005 Support Team Leader of the quarter and led the top-performing team.• Participated in project management and piloting new operating models.• Conducted a 3-month regional secondment, strategising activity planning and targets.• Established and managed the Business Support Assistants team, providing comprehensive support.• Introduced workflow tools to monitor workloads and reduce backlogs.

A variety of roles including Relationship Manager West London Medium Business, Support Team Leader West London Medium Business, Business Banker Harrow and Ruislip Group, Principal Business Banker Harrow and Ruislip Group, Branch Training Office Harrow Group, General Banking Duties, Chelsea Group