Operational Manager for 44 Senior Living Communities in the North East with oversite of 18 Program Managers

Provided support to Senior VP and Regional manager for the region by initiating and processing roll outs of 5 new sites.Responsible for equipment ordering/delivery/staffing/relation development for ED/Administrators. Coordinated first day operations with site and rehab manager and team.Coordinated MDS audits for sites to assess RUG utilization/ ADLmix/ billing compliance.Mentored and directed 21 Skilled Nursing Facilities and 5 AL/IL Rehab Managers in program development, documentation, CMS guidelines and overall management of Rehabilitation Departments ranging from 8 – 15 staff members• Managed 30+ therapists • Participated in denial management (Level I - ALJ) for with success in procuring 100% payment for denied claims.Program Management:• Cultivated involvement in managing the operation of a rehabilitation department. Managed and implemented program development for all disciplines. Educated and mentored therapist in documentation guidelines. Provided education and mentoring of staff therapist’s understanding and use of LCDs as guidelines for documentation. Increased department revenue/length of stay/and RUG level matrix to move toward the national averages. • Coordinated departmental audits in 21 sites for rehabilitation documentation to meet standards of practice for skilled documentation to support the LCDs. • Managed, motivated and mentored rehab managers in management duties, program development, and revenue management. Provided support to all Rehab Managers for EOM processing/audits/ and all departmental logistics

• Marketing for the development and expansion of the referral network in Western MA; to educate and promote the services the organization provides to the Medical community; to coordinate marketing activities Western MA; to facilitate a seamless referral-admission process in the nursing facilities in Western MA and to act as resource to the admission teams in said region.

• Mentored and directed 19 Skilled Nursing Facilities Rehab Managers in program development, documentation, CMS guidelines and overall management of Rehabilitation Departments ranging from 8 – 15 staff members• Managed 2 rehabilitation departments with 10+ therapists • Participated in denial management (Level I - ALJ) for 3 skilled nursing homes with success in procuring 100% payment for denied claims.Program Management:• Cultivated involvement in managing the operation of a rehabilitation department consisting of 4 PTs/ 4OTs/ 1 SLP therapist. Managed and implemented program development for all disciplines. Educated and mentored therapist in documentation guidelines. Provided education and mentoring of staff therapist’s understanding and use of LCDs as guidelines for documentation. Increased department revenue/length of stay/and RUG level matrix to move toward the national averages. • Coordinated departmental audits in 19 SNFs for rehabilitation documentation to meet standards of practice for skilled documentation to support the LCDs.• Contributed in the development and implementation of new documentation to meet the national requirements for rehabilitation documentation. Introduced and trained rehabilitation staff on new EMR documentation for rehabilitation.• Managed, motivated and mentored therapists and rehab managers in 19 SNFs in management duties, program development, and revenue management.