Janice Fields Email & Phone Number

Memphis, Tennessee, United States

Greater Memphis Area

2003 - Present• Provides excellent customer support • Assists and supports training of current and new associates• Provides QA calls to ensure customer satisfaction• Invoice termite and pest services• Prepare proposals and specifications for all pest, termite and ancillary services• Visit customer accounts to ensure customer satisfaction while attending trade shows• Maintain written and verbal communication with branch and regional managers• Handle and resolve dissatisfied customer calls• Make adjustments to sales agreements including conversions to national accounts

Greater Memphis Area

•Completed pre-employment background checks, MVR’s, and uniform deductions•Set up onsite drug testing through third party administrators•Communicated with division, region and branch managers of employee eligibility•Prepared invoices to be paid through the corporate accounting department•Scheduled DOT physicals, random drug testing and pre-employment cholinesterase testing for service technicians.•Authorized Vice Presidents signature on new hire packets and for payroll deductions

Greater Memphis Area

1997 - 1998•Assisted president and general manager in daily office operations•Received customer orders via phone and email•Maintained and logged customer orders•Invoiced customers and purchased office supplies •Handled daily office maintenance which included mixing chemicals and providing MSDS sheets•Delivered product to local commercial business accounts•Communicated daily with local and remote salesmen

Greater Memphis Area

1995 - 1996•Received inbound calls for president and general manager•Communicated via phone, email and fax with clients, vendors, sales managers and office personnel•Sorted office mailings and deliveries •Maintained office files and correspondence•Created monthly newsletter