Janice Griffin Email and Phone Number
Janice Griffin work email
- Valid
Janice Griffin personal email
Janice Griffin is a Data and Information Sharing Officer at West Yorkshire Police.
West Yorkshire Police
View- Website:
- westyorkshire.police.uk
- Employees:
- 2274
-
Data And Information Sharing OfficerWest Yorkshire PoliceCastleford, Gb -
Legal ServicesYorkshire Ambulance Service Nhs Trust Dec 2022 - PresentWakefield, England, United Kingdom -
Onboarding ManagerBigchange Oct 2021 - Dec 2022Leeds, England, United Kingdom -
Quality Assurance Audit Team LeaderBritish Gas Aug 2019 - Aug 2021Leeds, England, United KingdomManaging a team of Quality Assurance Auditors (on site/remotely), monitoring performance. To provide coaching and ongoing development, ensuring their competence. Complete a programme of regular control checks across the end to end Quality Assurance process. Provide insight on key trends and drivers for review. Support the ongoing delivery, training and briefings of the QA process. Support deep dive testing of customer outcomes and conduct risk issues and complete thematic reviews. Input into QA and conduct forums, identifying, reporting and escalating any performance, process, system and regulatory risks. Present findings of analysis to the local teams to help determine the best course of action for improvement. To support assessors at all levels by providing advice, coaching, training, calibration to achieve consistent and accurate QA checks. Motivate staff to give feedback and ideas for continuing improvement. Contribute to QA change process, undertaking impact analysis and change implementation. Lead by example and create a safe environment. -
Quality Assurance Team LeaderBritish Gas May 2015 - Aug 2019Leeds, England, United KingdomManaging a team of coaches/analysts who work within Customer Operations to guide them re QA. Review QA volume and quality, ensuring adherence to QA policy and process. Help internal clients interpret QA results/root cause analysis. Provide a commentary of QA performance for their area and support and or initiate interventions (training, coaching). -
Customer Service Team ManagerBritish Gas May 1990 - May 2015Leeds, England, United KingdomCoach Team Leader, Contact Centre Team Leader; covering various genres of Specialist Team Leader, including Customer Relations, Customer Liaison, Specialist Referrals Correspondence and General Contact Centre. Manage the day to day operation of a team of up 15 FTE on the Contact Centre to meet business and operational requirements by leading, managing, coaching and inspiring the team to deliver an exceptional customer experience to meet the business objectives and strategy through effective communication and close management of KPI’s.
Frequently Asked Questions about Janice Griffin
What company does Janice Griffin work for?
Janice Griffin works for West Yorkshire Police
What is Janice Griffin's role at the current company?
Janice Griffin's current role is Data and Information Sharing Officer.
What is Janice Griffin's email address?
Janice Griffin's email address is ja****@****nge.com
Who are Janice Griffin's colleagues?
Janice Griffin's colleagues are Megan Stubbs, Chloe Farley, Jennifer Griffiths, Abigail Strong, Mick Smith, Angela Slater, Matthew Bennett.
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Janice Griffin
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Janice Hayes-griffin
Assistant Director Planning Strategy And Communications At Hertfordshire County CouncilSt Albans
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