Conduced timely and thorough investigations of property damage and bodily injury claims. Determined liability and coverage. Review appraisal estimates, supplements and subrogation demands. Deny, settle, refer to counsel when necessary. Authorize payments up to settlement authority on claims based on coverage and percentage of liability. Gather all information necessary in completing claims investigation. Review and evaluate bodily injury demands, met all time limit demands. Provide excellent customer service by being available to answer phone calls and when unavailable return calls timely. Effectively supervise, monitor and oversee other adjuster file handling procedures, answer questions and provide guidance, empower adjusters when necessary to make independent decisions, reviewed coverage and denial letters on behalf of adjusters and made recommendations. Approve all inline payments based on coverage and liability. Reserve reconciliation. Evaluate and resolve bodily injury and property damage claims up to settlement authority.

Therapeutic Massage Therapy

Investigate new and existing losses. Determined coverage and liability. Correspond with insured’s, claimant’s, attorney’s, agents and police agencies. Obtain recorded statements, assign appraisals. Monitor all claims on a diary system. Evaluate bodily injury demands for settlement. Provide excellent customer service. Draft and mail all necessary letters to all interested parties. Provide supervisor with updates, reports, and assisted in other areas as needed. Work with plaintiff attorneys to obtain a fair and equitable settlement.

Investigate, analyze material and determine liability. Supervise moderate to high complexity litigated and non-litigated trucking, commercial auto, bodily injury, property damage and premises liability claims. Review complex coverage matters and issue appropriate coverage letters/documentation, evaluate contracts and lease agreements as necessary. Direct and monitor assignments to independent adjusters, experts, and defense counsel. Handle major injuries and fatalities. Attend settlement conferences and mediations. Maintain active diary system. Conducted periodic reserve reviews for accuracy, work independently and as a team member in a fast-paced, high-pressure environment. Follow best practices guidelines. Resolve claims in a timely manner.