Janice Havens Email and Phone Number

• Managed multiple implementation projects concurrently, maintaining strict deadlines withoutcompromising quality or scope.• Developed strong relationships with clients, fostering trust and confidence duringimplementation.• Assessed project scope to confirm details and understand customer expectations in advance.• Delivered exceptionally high level of professionalism and support to each client, upholdingcompany's commitment to service.• Enhanced customer satisfaction… Show more • Managed multiple implementation projects concurrently, maintaining strict deadlines withoutcompromising quality or scope.• Developed strong relationships with clients, fostering trust and confidence duringimplementation.• Assessed project scope to confirm details and understand customer expectations in advance.• Delivered exceptionally high level of professionalism and support to each client, upholdingcompany's commitment to service.• Enhanced customer satisfaction with timely resolution of issues during project implementations.• Developed clear documentation for all implementation processes and procedures, enablingeasy knowledge transfer among team members.• Streamlined implementation processes by effectively collaborating with cross-functional teamsand project stakeholders.• Contributed to continuous improvement of implementation processes through regular feedbacksessions and lessons learned discussions.• Served as subject matter expert for both internal teams and clients during implementation,providing guidance and clarification when needed.• Reduced client onboarding time by developing comprehensive training materials and deliveringtailored user sessions.• Collaborated closely with sales teams to ensure smooth hand-off of new projects frompre-sales to implementation stages.• Offered client training services via on-site and online interaction to streamline onboardingprocess for newly implemented systems.• Provided ongoing support to clients post-implementation, addressing any concerns or issuespromptly and professionally Show less

• Maintained clear documentation of project progress, ensuring transparency among allstakeholders throughout implementation process.• Collaborated with cross-functional teams to ensure seamless integration and adoption of newsystems for clients.• Improved client satisfaction by providing tailored implementation solutions to meet theirbusiness needs.• Assessed project scope to confirm details and understand customer expectations in advance.• Optimized client's… Show more • Maintained clear documentation of project progress, ensuring transparency among allstakeholders throughout implementation process.• Collaborated with cross-functional teams to ensure seamless integration and adoption of newsystems for clients.• Improved client satisfaction by providing tailored implementation solutions to meet theirbusiness needs.• Assessed project scope to confirm details and understand customer expectations in advance.• Optimized client's workflows, analyzing existing processes and recommending improvementsduring system integration.• Collaborated with internal departments to confirm timely and accurate delivery andimplementation of customer orders.• Adapted quickly to new technologies and tools, ensuring ability to provide top-notch serviceregardless of specific systems being implemented.• Suggested solutions to developing problems during project so that correct modifications couldbe made.• Conducted post-implementation reviews for continuous improvement opportunities in futureprojects Show less

• Managed multiple implementation projects concurrently, maintaining strict deadlines withoutcompromising quality or scope.• Developed strong relationships with clients, fostering trust and confidence duringimplementation process.• Assessed project scope to confirm details and understand customer expectations in advance.• Developed clear documentation for all implementation processes and procedures, enablingeasy knowledge transfer among team members.• Coordinated… Show more • Managed multiple implementation projects concurrently, maintaining strict deadlines withoutcompromising quality or scope.• Developed strong relationships with clients, fostering trust and confidence duringimplementation process.• Assessed project scope to confirm details and understand customer expectations in advance.• Developed clear documentation for all implementation processes and procedures, enablingeasy knowledge transfer among team members.• Coordinated resources efficiently across projects, balancing workload and maximizingproductivity among team members.• Collaborated closely with sales teams to ensure smooth hand-off of new projects frompre-sales to implementation stages.• Offered client training services via on-site and online interaction to streamline onboardingprocess for newly implemented systems.• Provided ongoing support to clients post-implementation, addressing any concerns or issuespromptly and professionally. Show less

• Maintained detailed documentation of support interactions, ensuring valuable insights arepreserved for future reference and analysis.• Provided enterprise-wide support, including technical support, system maintenance andproblem resolution for end-users on various modules within applications.• Responded to customer inquiries and resolved complaints to establish trust and increasesatisfaction.• Broke down and evaluated user problems, using test scripts, personal… Show more • Maintained detailed documentation of support interactions, ensuring valuable insights arepreserved for future reference and analysis.• Provided enterprise-wide support, including technical support, system maintenance andproblem resolution for end-users on various modules within applications.• Responded to customer inquiries and resolved complaints to establish trust and increasesatisfaction.• Broke down and evaluated user problems, using test scripts, personal expertise, and probingquestions.• Mentored junior team members in mastering complex technical concepts, bolstering overallcapabilities of support unit.• Improved customer satisfaction by addressing and resolving technical issues swiftly andefficiently.• Developed training materials to educate both team members and clients on productfunctionality and best practices.• Facilitated seamless software upgrades by guiding users through change managementprocesses effectively.• Assisted with development of documentation for department policies and training materials.• Responded to customer inquiries and provided technical assistance over phone and in person.• Conducted classroom training for new users, and facilitated cross-training of team members. Show less

• Kept projects on schedule by managing deadlines and adjusting workflows.• Supervised multiple projects from project start through delivery by prioritizing needs anddelegating assignments.• Liaised between departments to facilitate communication and keep appropriate parties updatedon project developments.• Prepared meeting agendas and minutes for distribution and record keeping.• Developed comprehensive project plans, outlining scopes, timelines, deliverables… Show more • Kept projects on schedule by managing deadlines and adjusting workflows.• Supervised multiple projects from project start through delivery by prioritizing needs anddelegating assignments.• Liaised between departments to facilitate communication and keep appropriate parties updatedon project developments.• Prepared meeting agendas and minutes for distribution and record keeping.• Developed comprehensive project plans, outlining scopes, timelines, deliverables, andmilestones.• Coordinated cross-functional teams to achieve seamless collaboration in achieving projectobjectives.• Improved client satisfaction with timely updates and transparent communication throughoutproject lifecycle.• Established rapport and engaged with stakeholders to build lasting professional relationships.• Ensured prompt resolution of any conflicts or obstacles encountered during course of project'sexecution phase, helping maintain smooth workflow across departments involved in its completion process.• Managed competing demands and professionally adapted to frequent change, delays andunexpected events. Show less