Janice Hoverd Email & Phone Number

Burbage, Leicestershire

Leicester, United Kingdom

Day to day management and accountability, administration and organisation of a small business of up to 18 staff in its entirety. Covering Leicestershire, Derbyshire and Nottinghamshire for Electrolux Home Product and Beko Home Appliances repairing white goods in the home both freestanding and built-in.Human Resources, Accounting with Sage, Pay Roll, Service KPI’s, Customer Liaison, Problem Solving, Third Party Claims, liaison with manufacturers, retailers and technical teams.

Leicester, United Kingdom

Role incorporates the total responsibility and day to day operational management of two busy Service Centre’s Leicester and Ilkeston, its Office and Field personnel including 20 Service Technicians, 15 Office Staff a Customer Service Manager and Field Service Manager, Customer Service Advisors and Spares Operatives.

Nuneaton

Responsibility and management of Nuneaton Service Centre incorporating a team of 20 Customer Service Advisors, 46 Field Based Service Technicians and Spares Operatives covering The Midlands and Southern Regions. Retention of BSI BS5750 Certificate.

Nuneaton

Reporting to the Centre Manager responsible for the smooth running of the office and its personnel. Liaison with customers, District Operation Managers and inter-departmental personnel, ensuring all telephones lines are answered quickly and efficiently, planning and managerial tasks.

Nuneaton

Supervision of Office Personnel, receive and resolve customer complaints, invoicing and other office duties.

Nuneaton

Answer all incoming telephone enquiries, arrange service visits and resolve customer complaints as necessary. Invoice technician’s reports and other office duties.

Hinckley

Full administrative service for the Sales Manager and his team of seven Sales Representatives selling display systems and shop fitting. Processing of orders, quotations, telephone sales, customer complaints. Sole responsibility for the maintenance of salad bar schedules.

Coventry, United Kingdom

Providing a comprehensive secretarial service to the Manger, Advanced Manufacturing Engineering and his seven direct reports and their staff.

Coventry, United Kingdom

Dealing with Factory and Office related problems both within the Machine Shops and Office. A full secretarial service to the Manager, Manufacturing Services and his team of Superintendents and Foremen.

Coventry, United Kingdom

During the course of my Traineeship at MF, I spent several months training in various departments which also included a week in the centralized departments :- General Offices Postal, Print, Telex, Cash Office, Stationery and Secretarial Centre. Training Departments Finance, Purchasing, Human Resources and Manufacturing Services.

Royal Society Of Arts (Rsa), Short Hand 80 Wpm, Typewriting, Audio Typewriting, Distinction & Pass

Royal Society of Arts (RSA) Shorthand 80 wpm Pass Jul 1984 Typewriting Stage 1,2,3 Distin / Pass Mar – Nov 1984 Audio Typewriting Stage.

Secetarial Studies, Secretarial Duties, Background To Business, Pass

London Chamber of Commerce & Industry Secretarial Studies Certificate - Secretarial Duties, Background to Business, Shorthand Typewriting.

Cse (1-4), Short Hand & Typewriting

Education record