Janice Johnson Email and Phone Number

• Led team of over 35 team members. Team included Operations Manager, Dispatcher, Outside Sales , Inside Sales, Drivers, operators and warehouse personnel.• Managed 20 million dollar P&L for location. • Restructured team. Hired 12 employees: including Sales and Operations Manager• Implemented new safety protocols ensuring team member safety.• Created customer follow-up program and tasked inside sellers to champion.• Organized purchasing and worked with new Operations Manager to timely and wisely make ordering decisions whilst tracking them.• Restructured sales accounts to ensure proper coverage. • Visited customers with Account Managers and on jobsites.• Listened to team members who had been overlooked for years and gave them a voice with regular 1/1’s.• Cleaned up more than 20 years of dead stock and off the books inventory.• Uncovered and addressed inventory issues. • Centralized communication for customer with shared inboxes for Inside and Outside Sales Team as well as Dispatch. • Implemented weekly WH/Driver meetings (Championed by Ops Mgr); Held weekly Outside Sales meetings and Bi-weekly Inside Sales Teams Meetings. The sales teams had Teams pages too for a central communication and data point.

• Developed and led a team of 10 employees. Strategized and partnered with more than 50 others daily. • Managed daily operations and the branch P&L• Achieved CSAT of 95%-97% from 18’-22’• Created Sales Plan targeting customers with strategy. Grew business by $1.6M in 2022 at 31.32% PY. In 22’ exceeded: $6.2M branch front counter sales. OKC sales more than $85 million.• Grew value added service revenue from $480K in 21’ to $1.4M in 22’• Regularly held 1/1’s with TMs, targeting development, KPIs, sales strategy, growth and company strategy. Ensure Sales TMs and Leadership are continuing to check in with existing customers and seek to understand growing needs/challenges.• Fostered a culture of positivity, accountability reflecting by high TM engagement at 98%• Promoted 8 TMs to positions in leadership and into cross-functional roles.• Developed 2 branch Team Leads promoted and relocate into their own branches. Mentored a third, still in role.• Embed further into existing accounts with strategic site visits and value driven conversations. Visit customers on site.• Educate customer in supply chain capability through branch tours, assist customers in navigating to right product, using tools at my disposal.• Perform joint visits with Account Managers in an effort to uncover opportunity; drive value and other times discuss contracts.• Drive a safety culture first. The branch at exit was at 910 days accident free.• Support Supply Chain with shipping and strategically navigate inbound and outbound daily. Worked with LTL partners and Supply Analyst. • Worked on project management teams for National Revenue Pillar on multiple projects with leaders in both Canada and US.

I manage the Amarillo Branch of Grainger. Here I lead a team of four team members. I develop the team members in providing exceptional customer service and growing sales. I work daily to create partnerships with Amarillo Grainger customers. Through merchandising, inventory placement and an understanding for their business I help ensure the customers needs are met and exceeded. I'm responsible for the day to day and overall operations of the Amarillo facility. More importantly I have the honor of daily shaping minds to be more customer and sales focused. It is my honor to help team members to grow through mentoring, education and feedback.• Led a team of 5 team members and partnered with many more both internal and external partners.• Promoted a 30-year TM into a Sales Specialist role after 29 years as a Sales TM.• Brought team engagement to 100% from 75%• Partnered with Government Account Manager grew business by $1.1m annually.• Managed operations and expenses for branch.

• Assisted Market Leader in leading 5 branch TMs and 4 Keepstock TMs. • Coached TMs and led team through inclusion and diversity training.• Worked with team to reimagine warehouse standards and revamped warehouse inventory. Stabilized and brought inventory accuracy back to 98% from 92%• Cross-trained to counter-warehouse and learned all positions in the branch.

Worked while attending school and later in addition to working at Grainger. I was a Trainer and Server.