I joined the HLC in 2018 after previously working in senior Operations management and Project management roles in GE and Aon , with over 20 years’ experience in organisational development positions. I am delighted to be part of the Healthy Living Centre team to bring services and support to local residents and beyond across Buckinghamshire. My role involves defining new projects and seeking complementary partnerships to further expand the services offered at the HLC .

The Programme Manager has a wide variety of responsibilities in helping Outsourcing transformation to target operating models. • Partner with Operations, Commercial Teams, and Leadership to identify areas for improvement, devise and analyse potential solutions, help the business and project teams navigate through uncertain or changing business parameters, and lead teams to execute the required business change. • Create cost benefit analysis to inform business priorities and support fact-based decision making.• Identify and engage with stakeholders both internal and external to the organization to identify and mitigate change-related risks. Maintain stakeholder maps for critical projects, write and deliver appropriate communications to keep all stakeholders well informed and appropriately engaged in the project. • Accountable to deliver approved business change projects under agreed parameters of time, quality, scope and cost. Lead distinct projects with clear focus and quality control throughout. Ensure effective governance , including clear requirements, roles/responsibilities, plan, risk and key decision logs, budget, and lessons learned documentation. • Lead team of Business Analysts to investigate business issues and resolve in a timely way in line with Best Practices. Actively utilize BA skillsets and insights to identify areas of business improvements for future project pipeline.• Manage direct reports with a focus on ongoing development, collaboration, and engagement. Team should be supported to remain agile for emerging priorities and motivated to act as change agents across the business. Performance Goals are to encompass both professional skills and interpersonal behaviours and be refreshed quarterly.

Accountability for the delivery of Aon Benefits Administration new client implementations and existing client service delivery. • Management of the Aon Hewitt delivery teams for service delivery, new client implementations , technology build and operational support , located across UK , Poland and India• Departmental financial responsibility and ownership of annual budgeting process• Personal client alignment as Programme manager to ensure successful delivery of client solutions on new technology platform • Delivery of client presentations for new business proposals liaising with business development consultants• Management accountability for Service Delivery Manager, Operations staff, Business Analysts, Data managers and Systems Analysts teams (approx. 100 staff) based in UK, Poland and India. Providing resource management to meet agreed projects• Responsibility for defining role responsibilities, succession planning , regular employee 1:1 meetings and annual performance process • Input to platform design for development of new functionality• Deliver quality and continually focus on process improvement• Monitor KPI’s and departmental performance • Location Lead for local office health and safety management and disaster recovery

Responsibility for the delivery of outsourced flexible benefits platform to a number of blue chip organisations with individual member populations of up to 100,000 employees. Included responsibility for the delivery of the following:• Delivery of the Aon Hewitt EMEA flexible benefits platform • Responsibility for the development of service delivery through effective continuous improvement and management of change requests• Responsible for the direct daily service delivery of 35 associates, including offshore team resources• Provision of flexible benefits support to a member population of approx 100,000 via online and call centre contact (also managed transition of call centre service back to client team )• Ensure projects are brought in on time and within budget• Financial tracking and resource planning • Provide single point of contact for query escalation • Delivery of services to agreed SLA’s• Management of ongoing client relationship and issues resolution to client satisfaction• Internal relationship management with project management teams, finance, consulting services, sales management, IT development teams and communications.• Maintain a sound understanding of the core drivers to enable efficient flexible benefits delivery• Responsibility for the creation and maintenance of detailed business requirements to document client schemes • Management of the set-up of the new DLG flex scheme launched simultaneously with Aon Hewitt TBS platform, Workday and Ceridian • Delivery and maintenance of an on-line ‘Total Rewards’ statement • Management of ‘Annual Renewal’ activities for member elections• Responsibility for continuous process improvement and organisation restructuring to deliver resource cost savings whilst maintaining delivery of services

Office management responsibility for Hewitt’s Breakspear Park facility based in Hemel Hempstead, the role focused on continuous improvement of the office environment and associate experience as well as direct management responsibility for the Hewitt Print and Fulfilment function. Additional accountabilities:• Man management of the Administration Assistants within the Pensions and Flex functions• Coordination of internal briefing cascade to >500 staff• Coordination of business continuity planning for a site of over 500 staff• Assessment of business requirements and best utilisation of office space• Management of print and fulfilment team of 6 staff, delivering over 2 million items per year

Thermo Electron is a global organisation with multiple sites across the UK , The consultancy role examined the sales office procedures and customer responsiveness , reported on practices in place and made recommendations on the following aspects:• Customer call handling• Customer service structures across 6 offices• Office procedures and ways of working • Ways to improve customer satisfaction• Conducted and reported findings of Mystery shopper survey