Janice Kinser Email & Phone Number

Melbourne, Florida, United States

Responsible for comprehensive testing to a SaaS, customized COTS Aviation Management product and add-on custom development software product, covering functional, workflow, smoke, regression, and integration testing on an Agile team, supporting the Department of State with an Active Secret Security Clearance.• Planned and conducted testing strategies for all Aviation modules including Power BI report validation, ensuring adherence to product acceptance criteria across business processes including Fleet Maintenance, Logistics, Flight Operations, Training, and Safety.• Developed test cases in Azure Dev Ops (ADO), identifying and documenting defects to resolution, while consistently updating team on test progress and results, ensuring successful implementation.• Facilitated User Acceptance Tests (UAT) for iterations, managing setup, planning, and reporting to achieve positive user acceptance. Provided pivotal support during Go Live simulation UAT, minimizing SME involvement.• Spearheaded Safety module BA responsibilities, proactively reviewing Veryon Tracking+ releases, identifying/documenting bugs, configuring Safety processes and actively participating in design/review meetings, enhancing Safety processes and earning commendation from leadership.• Collaborated with Training to enhance end-to-end Pilot exercise Work Instructions, swiftly addressing data and functionality gaps, earning recognition on LinkedIn and receiving the 'Getting After It Award'. Also contributed to Work Instruction updates and recorded training videos for new releases, meeting challenging time constraints.

Lake Mary, Florida

The Senior Quality Assurance Engineer where I was responsible for all aspects of testing for a SaaS, web-based business intelligence application for financial institutions.• Performed functional and cross-browser UI testing, as well as, the technical testing on the application to include verifying business intelligence data loading and processing, API testing utilizing tester programs and Postman, back-end data verification with writing and executing SQL query scripts resulting in a high quality application.• Created comprehensive test plans, strategies, and test cases in MTM from user story requirements. Utilized problem solving skills to ensure functional and quality coverage, executed and managed all aspects of the test plan along with defect reporting.• Led test efforts of a 90-day project for a new, dashboard product developed in Power BI with SQL Server database. Testing included data verification with SQL queries and data processing verification in the Azure portal resulting in a releasable product.• As the senior/expert QA across 3 functional teams, trained, mentored, and guided other QA such as providing testing strategies, product knowledge, and SQL queries, and often led test efforts.

Lake Mary, Florida, United States

As Lead QA, performed the technical testing for Touché Messenger (campaign management), web-based Enterprise View for viewing overall household data, Touché CRM (customer relationship), Touché Analyzer (marketing business intelligence), and integrations to other products.• Solely responsible for testing of Interactive Messenger Server (utilized a COM service), created test plans, set up test environments and data, used a qualification tool to test various scenarios, analyzed XML log data, troubleshooted issues, and validated data.• Led functional testing for Enterprise View, tested technical setup/installation in IIS, tested web services for integration to other company products and performed SQL data validation.• Tested major enhancements for Touché Messenger, Touché Analyzer to include a Campaign Wizard, an interactive Household Segmentation tool and performed all testing for Touché CRM including integrations to other products and consistently delivered high quality software.

Lake Mary, Fl

In a team environment performed the design, development, unit testing, maintenance, and support for the financial business intelligence product suite in Visual Basic.• Designed and developed reports for Touché Analyzer using VB and Crystal Reports, designed and developed a Mail Merge tool (integrated with MS Word), developed Opportunities Guide (wizard-based tool) and won the Peak Performer award. Also created an automated account information Analyzer interface for Touché CRM that served as a prototype for a major enhancement in Analyzer.• Led and developed enhancement and maintenance items for Touché CRM including integrations to other applications. Also created interfaces in VB for loading banking data including live access to SQL Server data with DTS. Performed customer coordination, interface testing and data verification.