• Perform various data analysis (cycle time, NPS, employee sentiment and etc) for management team to drive operational improvement.• Communicate effectively with different stakeholders to drive and align on project objectives, scope, timeline, and deliverables.• Plan and organize events to facilitate team communication, collaboration, and engagement (such as townhall meeting, standup call, retrospective meeting, team activities).

• Work with different Market Leaders and Market Operation Leads to review and update resources database (RDB) to provide accurate resources data (skillset, attrition rate, backfill) to Global Team for resource planning purposes. • Create and implement effective management systems that drive operation and process efficiency. • Monitor monthly operational metrics and perform root cause analysis and preventive action plan with the team.

• Work with teams across multiple countries and in different organizations (brand, Pricing, finance, legal, tax, etc) as required, in delivering a measurable service solution that is aligned to Q2C Operations strategy.• Guide, influence, and leverage the teams on special projects (such as Billing accuracy, AR/DSO, Market/Brand operational simplification, Audit Readiness, Risk Management, etc) related to a functional mission and drive strategy.• Identify appropriate collaboration tools for productivity improvement, preparing, developing, and implementing the most effective management and governance model for each engagement with the stakeholders in terms of providing predictive as well as foresight into solving business problems.

• Work with Q2C team members and stakeholders to identify automation and process simplification opportunities.• Support the Focal in building Business Cases for automation initiatives, create and document test procedures and scenarios, work within project planning constraints, communicating any identify project risks and issues to the focal accordingly.

• Partner with Brands to understand business objectives and set execution priorities to enable growth, saving cost and drive simplification. Acted as central focal point for Brand communication across Quote to Cash. • Work with execution team to identify and fix systemic operational issues or manage escalations from Brand at Global and local level.• Work with AR team to fix structural operational issues / disputes or out-of-line issues which could not be resolved with Brands at Country level and support AR team to identify and drive cash improvement opportunities from Brands.

• Leverage relationships within the Execution Team, Brand, Accounting, and Finance teams, in order to meet Accounts Receivable, DSO, and Dispute Management targets. • Proactive, up-front engagement on collection activities driving current cash and understanding pipeline management of new opportunities. • Responsible for analysis and understanding of key metrics, root cause analysis for disputes, as well as action plans and implementation of programs required to ensure metrics success.

• Continuously drive transformation initiatives to conclusion while promoting new transformation opportunities, delivering agreed objectives and savings, on time and on budget.• Drive towards an effective measurement for all rebates payment in all countries supported and ensure timely action plans in place to resolve any operational issues.• Analyze and perform root cause analysis of problematic areas to reduce or prevent similar problems from recurring. Handling internal and external escalation and providing immediate solutions to reduce the negative impact to the business.