- Managing large amounts of inbound calls, emails and chat relating to inquiry, billing, and sales- Identifying customers’ needs, clarify information and research every issue and providing solutions- Build sustainable relationships and engage customers by taking the extra mile- Record details of inquiries, comments, or complaints transactions and take action in accordance to it- Resolve complaints related to billing or customer service by carrying out activities such as… Show more - Managing large amounts of inbound calls, emails and chat relating to inquiry, billing, and sales- Identifying customers’ needs, clarify information and research every issue and providing solutions- Build sustainable relationships and engage customers by taking the extra mile- Record details of inquiries, comments, or complaints transactions and take action in accordance to it- Resolve complaints related to billing or customer service by carrying out activities such as refunding money and or adjusting bills Show less

- Schedule meetings and appointment- Answering and directing phone calls to relevant staff.- Ordering and taking stock of office supplies- Preparing reports and maintaining appropriate filing system

- Responsible and in-charge of day-to-day administration functions,which include checking of units, maintaining and organizing records, documentations and Staff scheduling- Supervising deliverables and in-charge of purchasing stocks and inventory- Report directly to the owner of our day-to-day operations, as well as keeping up with the schedule of the owner

- Respond to all customer inquiries and complaints, and conduct collection activities- Maintain all billing and collection records- Responsible for all related storekeeping duties, including the accurate receipt / return of all supplies when needed.

- Balanced out daily sales history at the end of the day- Organized money, performed cashier, bagger, and other duties assigned

- Answering and directing phone calls to relevant staff- Ordering and taking stock of office supplies- Preparing reports and maintaining appropriate filing system