Janice Lim Email and Phone Number

Essential Functions:• Upholds KP's Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws• Verifies eligibility & obtains authorization for admitting patients to the hospital• Explains admission process, hospital regulations, policies & procedures• Interview patients or their representatives to obtain required information & makes referrals to Financial Counseling as necessary• Collects & informs patients of required co-payments/deposits as necessary• Reviews reports for coordination of benefits• Reviews all required documents for completeness & required signatures• Prepares patient armbands• Performs pre-admission functions for surgery & labor & delivery cases• Collaborates w/ nursing & other clinical departments to facilitate bed assignments fo

Family Owned Business, Condominium Units for Rent, Silk Spa Care

• PROVIDE ADMINISTRATIVE SUPPORT FOR DIRECTOR OF RESIDENCES AND/OR RESIDENCE MANAGERS.• DOCUMENT AND COMMUNICATE ALL REQUESTS/COMPLAINTS TO THE DIRECTOR OF RESIDENCES/RESIDENCES. GENERATE AND IMPLEMENT NEWSLETTERS AND MARKETING PROGRAMS. • ATTEND BOARD OF DIRECTORS MEETINGS AND PUT SIGN IN SHEET AND ALL PERTINENT DOCUMENTS IN PLACE FOR THE MEETING. • PREPARE OWNERS' MANUAL AND SCHEDULE THE WELCOME MEETING WITH THE DIRECTOR OF RESIDENCES. MAINTAIN OWNERS' FILES TO THE RITZ-CARLTON STANDARDS. • MAINTAIN ACCURACY OF ALL LEGAL STATE STATUTES AND GOVERNING DOCUMENTS. CHECK THAT MEETING NOTICES AND AGENDAS ARE IN PLACE AND POSTED ON TIME. • MAINTAIN ACCURACY OF ALL LEGAL STATE STATUTES AND GOVERNING DOCUMENTS.• MAINTAIN A TASK CALENDAR AND THE OPERATIONS PLAN. COLLECT THE MAINTENANCE DUES AND IMPLEMENT IN THE SYSTEM. • ASSIST OTHER EMPLOYEES TO MAINTAIN PROPER COVERAGE AND PROMPT RESIDENCE OWNERS AND GUEST SERVICE. • PARTICIPATE IN MEETINGS REGARDING QUALITY ASSURANCE AUDIT AND OPERATIONAL EXCELLENCE. • COORDINATE RESIDENCE OWNERS' REQUESTS REGARDING MOVE-IN/OUT, VENDORS, DECORATORS, REALTORS, ETC., INCLUDING ALL REQUIREMENTS (E.G. SIGNED SERVICE AGREEMENT, LIABILITY WAIVERS, DETAILED WORK ORDER, PROOF OF INSURANCE, CERTIFICATIONS, ETC.). • PREPARE LETTERS, MEMOS, AND OTHER DOCUMENTS USING WORD PROCESSING, SPREADSHEET, DATABASE, OR PRESENTATION SOFTWARE. • FOLLOW ALL COMPANY POLICIES AND PROCEDURES, ENSURE UNIFORM AND PERSONAL APPEARANCES ARE CLEAN AND PROFESSIONAL, MAINTAIN CONFIDENTIALITY OF PROPRIETARY INFORMATION, AND PROTECT COMPANY ASSETS. • CREATE AND MAINTAIN COMPUTER- AND PAPER-BASED FILING AND ORGANIZATION SYSTEMS FOR RECORDS, REPORTS, DOCUMENTS, ETC. ENTER AND RETRIEVE INFORMATION CONTAINED IN COMPUTER DATABASES USING A KEYBOARD, MOUSE, OR TRACKBALL TO UPDATE RECORDS, FILES, PAYROLL, AND ANSWER INQUIRIES.

The Ritz-Carlton Property management: Serve Residence owners by responding to personal instructions, requests, and arrangements. Accommodate Residence owners by furnishing information about the property and the surrounding area amenities, including venues on the LA Live campus, events, activities, hotel restaurant outlets, as well as local restaurants. Maintain Residential profiles including Residence owners' unit information, authorizations, system updates, as well as taking ownership and accountability of all on-site vendor interactions, authorizations and insurance requirements. Responsible in paying invoices. Assisting the Management Team. Providing HOA documents.

Responsible for conducting Elite Member check-in/check-outs in order to ensure a seamless welcome process; Run and review daily Elite member reports; pre-key/pre-register all incoming member reservations; Send out personalized welcome/departure emails to each member; Block special rooms per member requests; Serve as personal concierge; Responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services; Responding to telephone and in-person inquiries regarding directions, reservations, hotel information and guest concerns; Enthusiastic in building positive team relationships; Quality oriented and excellent attention to detail; Ability to organize files and records; Ability to communicate via telephone and e-mail; Handling cash accurately; Empowered to go above and beyond for guest satisfaction: Closing and balancing the shift whenever necessary