Janice Massalin Email & Phone Number

Johannesburg, GP, ZA

Johannesburg Metropolitan Area

Bryanston, Gauteng, South Africa

• South African Ambassador/ Office Manager and Employee Experience Manager:
• Local point of contact for employees and reporting immediately any breaches, concerns, absences or issues of any kind to the Chief Technical Officer (CTO) and HR Department of Cambridge Cognition UK
• Acting as a proxy representative on site for any employee or contractor to support the remote HR and CTO
• Assessing risk of, establishing and maintaining the office and office environment including representing Health & Safety, security issues, sourcing IT and office equipment, refurbishment issues, plants, consumables and.
• Planning and mitigating for success and safety
• Carrying out the site induction ensuring new starters feel welcomed and settled Ensuring employees /contractors understand the standards of conduct & compliance within the company policies and local legislation as.

Sandton

• Process Engineer for GBS PPI division:
• Mapping processes for business areas including Human Resources, Learning & Development and Shared Scheme Administration
• Setting up workshops with relevant stakeholders to obtain information for the above processes
• Assisting clients to study their current business processes and develop new methods to improve productivity, efficiency, and operational costs including Governance, system, documentation, role, risk, control, business.
• Use of Aris as a mapping tool

• for the Account Reconciliation & Ownership Project to implement Consigno (an account reconciliation attestation workflow system):
• Change and Communication Plan
• Communication Articles for Consigno users and stakeholders as well as for the larger Business Unit community
• Change Readiness Assessment
• Managed creation, approval and distribution of Info Sheet (training summary quick reference for users)
• Managed and co-ordinated end user info for communication and infrastructure compatibility purposes

Morningside

• Change Manager for the Aveng Group Human Capital Management Project (implementation of SAP HR):
• Worked together with CM Lead to ensure that the stream delivery was on time, on budget and to the agreed strategy and quality standards
• CM stream tracking and reporting
• Stakeholder engagement and communication at a user level
• Quantified the change impact, anticipated and managed risks within CM stream
• Implemented change accelerators and processes

• for the Eskom End User Computing Programme for implementation of the Windows 7 and Windows 8 Operating System, ensuring that:
• The project continued to render upfront communication to ensure successful implementation
• Group IT leadership, in particular, keeping their fingers on the pulse of change; continuing to recognise the need to champion the project into the organisation, based on employee feedback
• Employees were helped through the change, reducing resistance
• Understanding was facilitated among key stakeholders of the need for change and their commitment to it obtained
• The scope of the programme was rebranded and re-launched

• for Project Domino and Project Steinbuild, an initiative which aimed to provide personal and product loans to customers of HiFi Corporation, Incredible Connection and third party retail business partners:
• Worked together with Project Management to ensure that the project was delivered on time, on budget and to the agreed strategy and quality standards
• Overall Change Management (CM) project tracking and reporting
• Governance of the CM stream
• Stakeholder engagement and communication at a leadership level
• Reviewed the CM processes and deliverables with the business to define the fit/ gap, impacts, inter-depenencies, pre-requisites and work effort required to execute CM deliverables

• – Mid July 2012; for Project Mobile, an initiative which aimed to make KPMG staff more mobile and flexible by replacing deskphones with mobile devices:
• Aligned Change Management and Communication activities with Project Plan and situations
• Communicated and liaised with Marketing department to deliver final communication elements
• Managed and actioned user feedback to formulate overall solutions
• One on one discussions with pilot staff members to attempt to understand, measure, predict solutions and prevent issues for the remainder of staff
• Composed communication elements and requirements which included supporting management staff

• for Safari Project providing support to the Safari Project Team Leads, reporting to the Global Lifecycle Manager.Activities include:
• Setup and managed support functions covering planning, tracking, reporting, quality management and internal communication
• Coordinated Change and Information Management
• Set up and coordinated meeting requirements
• Ensured alignment between regional activities and acts as single point of contact
• Assisted with administration activities as and when required by the Team

• / Project Management Office Consultant in the Core Banking division of the Project Management Office at Standard Bank. Thereafter moved into the role of Change Management Consultant for the Establishment of PMO.
• Defining, mapping and documenting requirements and processes for which the PMO is a custodian (Financial Reporting, Documentation Management, Lessons Learnt)
• Assistance, guidance, support of and input to training strategy and deliverables
• Change Management and communication requirements for PMO to project stakeholders
• Created the change management strategy relevant to changes and stakeholders impacted
• Implemented plans to deal with people-related risks and possible resistance

• for the implementation of projects in the Safety and Sustainable Development Division. Activities included:
• Conducted surveys with stakeholders and users regarding entrenchment of the IRM.net software, as well as for other projects
• Evaluated survey results and presented findings and recommendations in a logical and easy-to-understand manner
• Input and support to strategic planning and structure of Change Management activities including new initiative to entrench values through Performance Management
• Identified and facilitated team requirements such as info sharing sessions
• Stakeholder management

• for implementation of Project Office at Standard Bank Africa. Activities include:
• Ran ADKAR Workshops to measure preparedness of impacted users for Project Office
• Evaluated results of ADKAR Workshops and reported findings and recommendations in a logical and easy-to-understand manner
• Assisted with development and delivery of Newsletters
• Applied a systematic change management approach and methodology to focus on the people aspect of change created by the project and change initiatives
• Contributed to a change management approach centered on an understanding of the unique circumstances and details of the change and specific groups affected by the change

• for Oracle EAM Project. Activities included:
• Project Team interventions
• Stakeholder management and interviews
• Implemented a structured change management approach and methodology for the people related change resulting from the project related changes
• Developed a change management strategy based on the situational awareness of the client and project related changes, specifically the groups being impacted by the change
• Identified, formulated strategies and ensured that all people related issues, risks and resistance were adequately addressed and advised on relevant plans to mitigate or address these

• Input to training stream
• Communication plan and driving communication forums including newsletters, Roadshows, and workshops
• Configuration Team interventions and Project Team interventions
• Provided assistance in formulating the change strategies and any other change management related issues
• Ensured that all the change management issues and risks are adequately addressed

• for implementation of RAMIS (a product cataloguing system) prior to that I was part of the project team reimplementing ERP Oracle. Both of these projects include the following activities:
• Co-ordination of facilitation of Roadshows for users on all levels
• Designed and developed Roadmaps for engagement of and info sharing to users
• Project Newsletters
• One-on-one sessions with Project Team members
• Project Team interventions

• for programme of changes relating to the commercial processes and recently all the sub branch projects under the Workflow Programme. Activities included:
• Communication / Information Sessions for business users on all levels
• Change Impact Sessions for business users on all levels (including Workflow Management)
• Role Clarification Sessions for all level of business users
• Engaged business users and management for testing and Train the Train purposes
• Planned End User Training with the Training department