Work with an elite team of customer advocates to help policy holders understand their policies. Help deescalate any issues policyholders are having understanding their policy, claims and their terms and conditions. Help with refunds, helping getting documentation for claims in to have claims processed for policyholders in a quick and timely manner. Help other team members troubleshoot and problem solve issues as they come up help with the customer experience for our… Show more Work with an elite team of customer advocates to help policy holders understand their policies. Help deescalate any issues policyholders are having understanding their policy, claims and their terms and conditions. Help with refunds, helping getting documentation for claims in to have claims processed for policyholders in a quick and timely manner. Help other team members troubleshoot and problem solve issues as they come up help with the customer experience for our policyholders. Process payments and help policyholders that need to make a payment plan for their policy. Help train new service agents in learning how to work in a remote call center. Work completely remote from the office. Help in other departments as needed when requested. Show less

Helped customers place orders for school pictures over the phone.Processed and sorted all mail. Processed orders and returns that were received via mail.Processed all Senior orders and helped schedule students for their Senior portrait sittings.Assisted in other parts of the studio as needed including packing, shipping and other clerical work as needed.

Worked with the business office manager to complete any tasks as needed.Process all accounts payable bills and sent them to the corporate office for payment. Kept diligent records tosee when bills were paid working with vendors to check on payment.Applied residents of the facility, that qualified per state requirements, for the Nursing Home grant, to help covertheir stay at the facility, whether it was long term or short term.Worked with the families to collect and submit… Show more Worked with the business office manager to complete any tasks as needed.Process all accounts payable bills and sent them to the corporate office for payment. Kept diligent records tosee when bills were paid working with vendors to check on payment.Applied residents of the facility, that qualified per state requirements, for the Nursing Home grant, to help covertheir stay at the facility, whether it was long term or short term.Worked with the families to collect and submit all the information that was needed to send into the CountyAssistance Office to get the approval.Processed all checks that were for the residents personal needs accounts. Also kept track of all the accountsto make sure that those that were on the Nursing Home grant kept those accounts within the guidelines sothey would be able to renew within a year of them receiving the grant.Processed all withdrawals from the personal needs account.Worked closely with our corporate office counterparts to make sure that we had all the necessarydocumentation in the office for all the residents in house that needed the Nursing Home grant.Answered phones and directed phone calls to the correct floor or person that they needed to talk to.Covered the receptionist desk as needed when the receptionist was called away from their desk.Covered Manager On Duty shifts as scheduled so there was a member of management in the building duringthe weekends.Also helped with basic filing as needed in the office. Show less

Proficient in working in a high paced work and stressful environmentManaged and monitored multiple ambulances and para-transit vehicles using the as400 system/CAD system.Worked with clerks and social workers in scheduling timely transportation from one facility to another.Worked with insurance companies to process medical billing for transportation.Worked in a team environment in order to complete runs in a timely and proficient manner.Responsible for keeping in constant… Show more Proficient in working in a high paced work and stressful environmentManaged and monitored multiple ambulances and para-transit vehicles using the as400 system/CAD system.Worked with clerks and social workers in scheduling timely transportation from one facility to another.Worked with insurance companies to process medical billing for transportation.Worked in a team environment in order to complete runs in a timely and proficient manner.Responsible for keeping in constant contact with all units at various times, and advising contracted clients ofany delays.Dealing with patient's family for billing purposes as well as taking compliments/complaints about service.Worked overnight with little supervision and dispatched across the area making sure that we had propercoverage for all areas.Scheduled runs in accordance to availability and working with the contracted facility based on the time thatthey were requesting. Show less

Worked with the broker and other agents in the office, helping with general paperwork and answering phones.Helping with client issues and problems and making sure that everything in the office ran efficiently.Responsible for taking pictures of properties at the discretion of the broker and agents. Went into propertiesand worked with agents from other companies with listings and making sure the properties were secure.Worked with a team to complete that were assigned by the broker… Show more Worked with the broker and other agents in the office, helping with general paperwork and answering phones.Helping with client issues and problems and making sure that everything in the office ran efficiently.Responsible for taking pictures of properties at the discretion of the broker and agents. Went into propertiesand worked with agents from other companies with listings and making sure the properties were secure.Worked with a team to complete that were assigned by the broker for various other assignments as needed.Used the MLS system to help agents with various listings and other tasks as needed by the agents and broker.Assisted the broker with any other tasks as needed throughout the day. Show less

Responsible for managing up to 10 employees at various high paced events in the merchandise stands onthe main concourse of the stadium.Instrumental in helping with the hiring and training of the new during our draft like interview process.Worked with other supervisors in the building via walkie talkies and phones to help customers find the itemthat they were looking for if our stand didn't carry it.Responsible for picking up the banks for all the registers prior to each… Show more Responsible for managing up to 10 employees at various high paced events in the merchandise stands onthe main concourse of the stadium.Instrumental in helping with the hiring and training of the new during our draft like interview process.Worked with other supervisors in the building via walkie talkies and phones to help customers find the itemthat they were looking for if our stand didn't carry it.Responsible for picking up the banks for all the registers prior to each event, calling for money pick ups duringthe event, and returning the banks to accounting at the end of the night.Responsible for the look, and layout of the inline stand and making sure that everything was displayed properlyin accordance to the Philadelphia Eagles standard for display.Responsible for making sure that every guest that entered the stadium enjoyed the game in a safe and friendlyenvironment.Worked with other departments for security and other things as needed. Show less

Managed the accounts for 100+ grocery stores as well as other major accounts (Target, Wal-Mart, Acme,SuperFresh, Pathmark and Shop Rite) throughout the Philadelphia, New Jersey and Delaware area.Responsible for ordering and placing product on the shelf in specific stores as well as making contact with anystore staff and making sure they were getting what they needed with orders and if there were any issues.Worked with stores to help with major resets in the dairy and frozen food… Show more Managed the accounts for 100+ grocery stores as well as other major accounts (Target, Wal-Mart, Acme,SuperFresh, Pathmark and Shop Rite) throughout the Philadelphia, New Jersey and Delaware area.Responsible for ordering and placing product on the shelf in specific stores as well as making contact with anystore staff and making sure they were getting what they needed with orders and if there were any issues.Worked with stores to help with major resets in the dairy and frozen food sections. Involved working withrepresentatives from other companies in helping the store complete the entire reset within a specific timeframe.Responsible for single unit coolers located in grocery stores throughout the area. Making sure they wereorganized, packed out with product, they were clean and were functioning properly. Contacting the dairy ifthere was an issue with a specific cooler or locating missing coolers as well. Show less

Responsible for managing up to 8 cashiers at any given time depending on the time and season.Scheduled lunches and breaks for all cashiers as well as the customer service supervisors that I worked with.Answered phones and directed them to the correct department. Also answered questions, and took complaintsover the phone from customers.Ran register as well as taking returns working within the store's return policy.Responsible for working with all companies that had an in… Show more Responsible for managing up to 8 cashiers at any given time depending on the time and season.Scheduled lunches and breaks for all cashiers as well as the customer service supervisors that I worked with.Answered phones and directed them to the correct department. Also answered questions, and took complaintsover the phone from customers.Ran register as well as taking returns working within the store's return policy.Responsible for working with all companies that had an in store account that would be purchasing against theaccount. Making sure all the information that was on file was current and correct. Getting all Tax ID informationto keep everything on file for tax purposes. Show less