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Janice Morrison Email & Phone Number
Associate Engineer
at
Lumen Technologies
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✓ Verified Jun 2026
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Who is Janice Morrison? Overview
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Janice Morrison is listed as Associate Engineer at Lumen Technologies, based in Aurora, Colorado, United States. AeroLeads shows a matched LinkedIn profile for Janice Morrison.
Janice Morrison previously worked as Product Development Engineer at Comcast and LNP Help Desk at Level 3 Communications. Janice Morrison holds Bachelors In Business Information Systems, Computer And Information Sciences, General from University Of Phoenix-Colorado Campus.
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Lumen Technologies
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Profile bio
About Janice Morrison
Transformational Network Engineer with a proven track record of delivering innovative network solutions for enterprise-level organizations. Provides expertise in troubleshooting, circuit design, voice systems, and customer equipment support, complemented by a strong ability to drive business process improvements, foster collaborative team environments, and develop strategic training initiatives. Displays strong technical proficiency in network upgrades, regulatory compliance, and managing escalations.CORE COMPETENCIESNetwork Design & Circuit Engineering: Advanced knowledge in VoIPnetworks, TDM/IMS switches, and DOC-SIS hardware.Project Management & Strategic Planning: Successfully led large-scalemigrations and system upgrades.Training & Leadership: Delivered structured training programs for engi-neering teams and cross-functional departments.Technical Tools: Proficient in Metasolv, Neustar, IBM 3270, Splunk, AzureApp Insights, and Fiserv Core Processing.
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Janice Morrison's current company
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7 roles
Janice Morrison work experience
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Product Development Engineer
- Managed customer accounts for military and natural disaster scenarios, ensuring seamless transitions.
- Resolved escalations through advanced troubleshooting and coordination across teams.
- Oversaw third-party inventory systems and supported new CNMS system launches
- Designed and ordered critical 911 circuits (1G) via Neustar, ensuring compliance with NANPA regulations.
- Developed training materials for new Circuit Engineers on ASR ordering and system navigation.
- Led major VoIP migrations, including provisioning for Gig, OC12, OC48, DS3, DS1, and DS0 circuits.
Nov 2013 - Jun 2024
Lnp Help Desk
- LNP (Local Number Porting) Help Desk 2011 – 2013
- Disputed order rejections by creating STI tickets and escalating issues with carriers
- Monitored and resolved escalations from LSPs, ensuring accurate FOC and commit dates.
- Maintained customer service records through system updates and GUI operations.Directory Listing Specialist 2010 – 2011
- Processed and researched directory listings for business customers across LECs.
- Submitted LSR/DSR EDI orders and updated changes using LSRX systems.
Jul 2010 - Oct 2013
Order Administrator
- Monitor orders in different Queues
- Answer emails regarding orders in our system
- Issue refunds for Oversold issues
- Post payments to accounts for orders
- Answer the Orders phone regarding customer issues for their web orders
- Credit Memos for orders
Jul 2009 - May 2010
Technical Support
Office Team
- Falcon Broadband:
- Support customers who have fiber optics in the Utah area.
- Support customers with billing issues, open tickets for technical issues with their services.
- Input data for new sales, schedule installs, repairs
Apr 2009 - Jul 2009
Customer Account Executive Ip Support
Support customers who have Comcast HSI (high speed internet service,)Support customers who have Comcast CDV (Comcast Digital voice)Trouble shoots billing issues, HSI, CDV issues.
Dec 2008 - Apr 2009
Tac Technical Support Rep
- Provide Tier 2 Technical Support to Covad Operations; partners ISPs, and individual End Users/customers, while working independently when necessary.Tested subscriber lines, transport lines, routers, switches and.
- Provide remote assistance to Covad Field Technicians (FST) on CPE (Modem) configuration.
- Provide triage for incoming incidents reported to the TAC via phone or CFI..
- Provide Technical Support in line with departmental goals.
- Cross-train within departments to enable multi-functional skills.
- Strong communication & desk side support for FST.
Jul 2000 - Dec 2005
2 education records
Janice Morrison education
Bachelors In Business Information Systems, Computer And Information Sciences, General
General, General Studies
Overland Highschool
FAQ
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Quick answers generated from the profile data available on this page.
What company does Janice Morrison work for?
Janice Morrison works for Lumen Technologies.
What is Janice Morrison's role at Lumen Technologies?
Janice Morrison is listed as Associate Engineer at Lumen Technologies.
Where is Janice Morrison based?
Janice Morrison is based in Aurora, Colorado, United States while working with Lumen Technologies.
What companies has Janice Morrison worked for?
Janice Morrison has worked for Lumen Technologies, Comcast, Level 3 Communications, Tech For Less, Inc., and Office Team.
How can I contact Janice Morrison?
You can use AeroLeads to view verified contact signals for Janice Morrison at Lumen Technologies, including work email, phone, and LinkedIn data when available.
What schools did Janice Morrison attend?
Janice Morrison holds Bachelors In Business Information Systems, Computer And Information Sciences, General from University Of Phoenix-Colorado Campus.
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