Janice Parrish Email & Phone Number

Marietta, Ga, Us

Atlanta, Georgia, United States

• Initiated and led the project for building out the Landing Zone Architecture of our Azure environment in preparation for a full migration from onsite systems. • Trained colleagues in the process of deploying patches using Endpoint Central (ManageEngine) as well as methods for incident response using the platform.• Deployed the Hub-Spoke Network Architecture with VNG (Virtual Network Gateway) for remote access and site-to-site tunnel access for migration assistance.• Acted as primary escalation point for troubleshooting our AVD (Azure Virtual Desktop Deployment)• Implemented automated enrollment of our workstations into Intune and configured configuration policies to deploy patches and system security monitoring tools.• Headed meetings to help strategize the companies Security objectives with our vCISO and SIEM vendors• Configured Conditional Access Policies to better secure company data based on best practices laid out by our vCISO• Helped to develop a Change Control/Management process for changes that would impact business production and application development processes.• Restructured Application Services Plans and Web Apps hosted in the Azure platform to better fit the landing zone/hub-spoke architecture.• Strategized with Software Engineers to plan secure migrations of internal applications into the new Hub-Spoke model.• Deployed Azure Firewall for DLPS/TLS filtering between spokes and from external connections from the public internet.• Managed IAM and RBAC Policies for access to different Landing Zones in Azure

Kennesaw, Georgia, United States

• Key player in configuring and maintaining systems in our Azure platform. I have also trained colleagues in the process of maintaining these systems. These systems included the Microsoft Dynamics NAV system we relied on for storing and maintaining active/final sales.• Manage Virtual Network Gateways in our Azure environment to maintain secure connectivity with our local network infrastructure.• Led system migrations from deprecated VMware systems into the Azure platform with a focus on maintaining key functionality and operations of our remote/overseas offices.• Implemented automated enrollment of our workstations into our Intune system and configured configuration policies to deploy patches and system security monitoring tools.• Using SCCM, I was able to get all 1500+ systems enrolled into our Intune platform for proper Endpoint Management and Auditing • Developed a Disaster Recovery Solutions for our major security monitoring platform (IBM QRadar SIEM)

Atlanta, Georgia, United States

• Provide local and remote support for end users.• Was responsible for on-boarding/off-boarding employees and provide troubleshooting assistance in Security and Development Operations.• Was responsible for system monitoring Windows production servers hosted in an Azure environment.• Set up and managed fully cloud based Azure AD environment.• Managed IAM, Key Vault, and Privileged Identity Management in Azure policies for staff and operational needs.• Wrote technical documentation for internal IT use and end-user instructional documentation.• Managed SFTP access and configuration for external client data.• Deploy security patches and remote remediation using ManageEngine Software (Desktop Central)• Maintain our Jira Helpdesk System for ticket and SLA tracking.• Continued to administer Jira workflows for multiple departments.• Implementing Data Destruction policies for client offboarding process.• Intermediate level knowledge with Power BI scripting.• Expert level Knowledge with PowerShell scripting.

Atlanta, Georgia, United States

Norcross, Ga

● Provide local and remote support for end users.● Responsible for on-boarding/off-boarding employees and providing mid-level troubleshooting assistance.● Responsible for system monitoring Windows production servers hosted in an Azure environment, as well as ● Write technical documentation for internal IT use and end-user instructional documentation.● Built out Windows Virtual Desktop environment for 150 users.● Single handedly configured work from home systems for 25 Customer Service Reps during the onset of the COVID-19 pandemic.● Helped establish and maintain our Jira Helpdesk System for ticket and SLA tracking.● Migrated our bulk messaging system into SendGrid for Marketing Outreach campaigns and Mystery Shopper updates.

Alpharetta, Ga

· Provide remote support for Barracuda Backup and Archiver Service devices for various companies and end users.· Work primarily through a proprietary Linux OS backend to run repairs, check logs, query PSQL databases and repair RAID array configuration using MegaCLI command.· Responsible for training new employees and providing mid level troubleshooting assistance.· Provided backup and system monitoring for Windows based backups and restore operations, as well as provided written documentation on how to best configure retention policies on a customer-by-customer basis.· Have intermediate experience with PSQL Database management and queries.· Have extensive knowledge on Barracuda product services and pricing for their Backup Service, Message/Cloud Archiving for Exchange, Next Generation Firewall, and Email Security frameworks and how they can be used for individual company benefit.

Designed logo's for small LLC's and local businesses.

One of three Help Desk Support techs in Techseprience. I am dedicated to organizing tasks and troubleshooting technical issues with clients directly.

Game Art & Design, Game Art & Design

Certificate, Multimedia Design