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Held full responsibility for managing day-to-day operations of the Costa Mesa Branch of ServicePower Inc., a global service company. Oversee 6 Departments including: Customer Service, Auditing, Computer Operations, Call Center Dispatching, Programming and Data Entry. Control a $5 million budget for 2009. Cut Costs Annually – Installed processes such as on-line HELP and Audio web training, auto-dispatching, consolidate offices, to reduce staff and make users self-sufficient. Manage 45 Staff Country-Wide … Providing Support to 45 Global Manufacturers – providing call center support and customer service to major manufacturers such as: GE, Bosch, Sharp, Philips, Denon, JVC, Kenwood, Hitachi, Jandy, LG, and Yamaha.

Managed all aspects of company operations, successfully selling company to ServicePower, described above.SAVED MANUFACTURERS OVER $1 BILLION . in Product Repair & Replacement Costs - Saved manufacturers billions of dollars in product repair and replacement by providing data on new products within weeks of hitting the market with electronic information versus 6-8 months to acquire same knowledge through manual processing. TRANSFORMED $50,000 BUSINESS . to Level Generating $4 Million Annually - Purchased and transformed a small data entry company with revenues of $50,000 to level of $4 million annually which resulted in successful acquisition by ServicePower. Built company into a multi-industry warranty claims processing service company supporting 40+ manufacturers. Developed Infrastructure . Building & Managing 9 Departments - Developed business infrastructure including all policies and procedures as well as managing 9 Departments that included: Finance, IT, Sales, Customer Service, Auditing, Computer Operations, Call Center Dispatching, Programming and Data Entry. Built High Performing Teams . of 80 to 150 Personnel - Recruited, trained and supervised 80 to 150 employees at peak business levels that included customer service, data entry, accounting, programming, HR personnel and computer operations. Utilized deep knowledge of VISIO to create workflow management routines and process flows to drive productivity and cut labor costs.Invented Claims Processing System . that Transformed 'Paper Industry' - Successfully 'invented' an Electronic Claims Processing (ECP) system that transformed a paper industry to electronic processing. Transformed 'claims processing' previously functioning as an A/P process with 30% fraud; today 3 major competitors have followed in the footsteps of KPI. System successfully motivated thousands of repair centers to adopt use of web-based system.