Janice Scott Email & Phone Number

I am a business solutions professional with an excellent record of success in contact center optimization, project management, business analysis, change management, and strategic planning. I have outstanding analytical and conceptualization skills that allow me to assess business problems and opportunities to develop solutions. Highly detail oriented with a strong grasp of the ‘big picture. My background has demonstrated a capability to get results in a complex, often ambiguous, or ever changing environment with competing priorities. I establish trust and credibility at all levels of the organization through collaboration and leadership, offering compelling recommendations for change. I present complex concepts in a clear, concise manner to technical and non-technical audiences. • Focus on enriching the customer experience through enabling the right business processes, technology and industry best practices. • Excellent track record in driving the vision and use of technology and other business solutions across channels, to enhance efficiency for maximum impact and results. • Innovative in my approach and widely recognized for thinking ‘outside of the box’ when presenting viable solutions to lingering issues.

Listed skills include Management, Insurance, Coaching, Business Process Improvement, and 45 others.