• Create an inspiring team environment with an open communication culture• Setting clear and concise team goals, so team members have something to work towards.• Monitor team performance and report on all team metrics to the Sales and Service Manager.• Mentoring and coaching the team to improve sales performance by applying the principles of quiet leadership• Recognise achievement in the team and reward accomplishments for my direct reports and direct reports of other staff in… Show more • Create an inspiring team environment with an open communication culture• Setting clear and concise team goals, so team members have something to work towards.• Monitor team performance and report on all team metrics to the Sales and Service Manager.• Mentoring and coaching the team to improve sales performance by applying the principles of quiet leadership• Recognise achievement in the team and reward accomplishments for my direct reports and direct reports of other staff in Sales and Service.• Create a strong Sales and Service culture, by communicating and being transparent with all staff. • Lead change management; in an ever-changing business, my role was to engage my staff at all times, however to do this, I needed to always change my thinking and embrace change and then work with my reports on doing the same and getting them to understand the why and create alignment and buy in. Show less

• Resolve customer inquiries quickly, efficiently and to a high standard.• Cross sell IAG Insurance products.• Generate leads for other business units.• Provide customers with correct information.• Handle customers concerns and objections.• Generate new customers and retain existing customers.• Adhere to underwriting guidelines• Adhere to compliance guidelines when conducting business with customers.• Maintain policies and change details as required• Process… Show more • Resolve customer inquiries quickly, efficiently and to a high standard.• Cross sell IAG Insurance products.• Generate leads for other business units.• Provide customers with correct information.• Handle customers concerns and objections.• Generate new customers and retain existing customers.• Adhere to underwriting guidelines• Adhere to compliance guidelines when conducting business with customers.• Maintain policies and change details as required• Process payments• Participate in weekly and monthly coaching. Show less

• Respond to inbound customer telephone calls.• Provide customer with correct information.• Up-sell and cross sell IAG Insurance products.• Process payments for customers.• Maintain policies and change details as required.• Resolve customers inquiries quickly, efficiently and to a high standard.• Adhere to compliance guidelines when conducting business with customers.• Handle customer concerns and objections• Process payments.