Janice Stiff Email and Phone Number

•Enhance reputation of company by accepting ownership of customer’s problems by accepting old and new requests for service and coordinating an economical and timely service.•Identify customers automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.•Verify warranty and service contract coverage, explain provisions and exclusions to customer.•Liaison between warranty companies and customers for repairs to vehicles.•Develop estimates cost effective to both the customer and company through examining materials, labor costs, and customer’s deductibles. •Create Repair Orders by describing symptoms, problems, and causes discovered, as well as repairs and services required•Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.•Maintain automotive records by recording problems and corrective actions planned.•Current in all required job knowledge through internal and external trainings.