- Defining, implementing and revising operational policies and guidelines for the organization- Developing and executing new growth directives- Keeping track of the company’s revenue margins and conduct budget reviews to maximize profits- Overseeing client support services- Managing procurement and resource allocation

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.• Prepare relevant documentation to ensure all customer data and service information are recorded correctly on the online CRM system• Prepare variety of different written communications, reports and documents to ensure smooth operations.• Use coordination and planning skills to achieve results in handle all customer inquiries and complaints smoothly with high level of customer satisfaction.• Attend and liaise bi-weekly team meetings to discuss operational issues faced and to ensure they can be resolved promptly and proactively.

Aligning business objectives with employees and management in designated business units• Managed full cycle of recruiting, hiring and onboarding new employees• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.• Investigated and liaised with internal departments to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues.• Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.• Develop and delivered events, team building activities for employee engagement.• Consult on new as well as work on existing policies and standard operating procedures (SOP’s) to achieve efficiency, quality output and uniformity of performance.• Work closely with departmental heads, management and employees to improve work relationships, build morals and increase productivity.

• Maintained human resources information system and kept employee files up to date and accurate.• Coordinated meetings, developed meeting content and presented human resources law updates.• Supported HR functions with emphasis on record keeping, data entry and general HR tasks.• Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.• Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.• Assist in ad-hoc HR corporate and social projects.

Establish a family owned hospitality corporation• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.• Offered friendly and efficient service to customers, handled challenging situations with ease throughout their stay. • Promoted local entertainment and sporting events and offered details to assist patrons.• Analyze customer feedback and suggest ways to improve guest house ratings and social media platforms.• Monitored company inventory to keep stock levels and databases updated• Organize and host corporate, private and social events.

Gijima now currently known as Veya ICT House is Namibia's leading Information and Communications Technology (ICT) Services Company.• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.• Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.• Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.• Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.• Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.