Janice Thomas Email & Phone Number

Scottsdale, Az, Us

 Supervised a team of employees, ensuring exceptional performance and adherence to customer service standards, which enhanced the dining experience for students, staff, and parents by addressing inquiries and concerns. Managed food and labor budgets, processed payroll, and maintained stringent cash handling and reconciliation procedures, ensuring financial efficiency and integrity in line with company policies. Ensured sanitation and cleanliness standards were met by training staff and fostering a positive, productive work environment, complying with health regulations, and promoting a culture of safety. Coordinated weekly food and supply orders, developed and curated diverse menus, and maintained accurate records of daily invoices, meal counts, and inventory, ensuring operational efficiency. Communicated effectively with District Administrators and clients to ensure their expectations were consistently met or exceeded, addressing any issues and fostering strong relationships. Increased student participation in the Breakfast, Lunch, and Dinner Programs through strategic outreach and community engagement, significantly boosting program success and visibility. Created and led a menu committee with students to introduce new food ideas and gather feedback, enhancing menu offerings and increasing student satisfaction. Successfully built a cohesive and motivated team through effective hiring and disciplinary actions, contributing to a positive workplace atmosphere and high employee retention. Recognized as Team Player of the Year for outstanding performance, teamwork, and contribution to the overall success of the food service operations.

Scottsdale, Az, Us

 Supervised and evaluated team members, fostering a positive and productive work environment while ensuring exceptional performance and adherence to customer service standards. Supported daily operations and assumed general manager responsibilities during absences, maintaining smooth and efficient workflow, resolving any operational issues, and ensuring consistent service quality. Delivered exceptional customer service to students, staff, and parents, addressing inquiries and concerns promptly, and implementing a student menu committee to introduce new food ideas and gather feedback. Managed food and labor budgets, administered payroll, and controlled cash handling and reconciliation procedures, ensuring financial efficiency, compliance with company policies, and accurate, timely compensation for employees. Conducted weekly food and supply orders, developed diverse and appealing menus, and input daily invoices and meal counts, preparing month-end reports and inventories for client review. Maintained high standards of sanitation and cleanliness through employee training and regular communication with District Administrators and clients, ensuring expectations were met or exceeded.

 Managed a team of 30 employees and four supervisors, ensuring exceptional performance through effective leadership, monthly training sessions, and server certification programs, contributing to a high-quality dining experience. Oversaw the food and labor budget, coordinated twice-weekly food and supply orders, and managed payroll using Kronos and OnShift, ensuring financial efficiency and operational smoothness. Supervised three dining areas and a Bistro, conducting weekly cleaning audits to maintain high sanitation standards and fostering a safe and welcoming dining environment for residents and guests. Planned and executed all catered events and themed meals, including quarterly Five Star Dinners and monthly themed meals, enhancing resident engagement and satisfaction with creative and enjoyable dining experiences. Prepared and presented comprehensive weekly financial reports, providing transparent insights into budget management and ensuring alignment with organizational financial goals. Facilitated a monthly resident food committee to gather feedback, continuously improving menu offerings and dining experiences based on resident preferences and suggestions, enhancing overall satisfaction.

 Managed a staff of 23 employees and two managers, ensuring high performance through effective leadership, monthly scheduling, and conducting regular training sessions to maintain service standards. Oversaw the food and labor budget, coordinated weekly food and supply orders, and processed payroll using Kronos, ensuring financial efficiency and operational smoothness across all dining services. Conducted weekly sanitation audits to ensure cleanliness and compliance with health regulations, fostering a safe and hygienic dining environment for residents and staff. Developed and curated menus, incorporating feedback from monthly resident food committee meetings to continuously improve meal offerings and enhance resident satisfaction. Planned and executed themed meals and special events, enriching the dining experience and promoting community engagement among residents. Prepared comprehensive weekly financial reports and monthly client reports, providing transparent insights into budget management and operational performance to stakeholders.

 Managed a team of kitchen staff, overseeing hiring, discipline, and monthly scheduling to ensure efficient operations and high-quality service standards. Coordinated weekly food and supply orders, maintaining stock and inventory levels in compliance with local health codes and ensuring fresh and nutritious meals. Created and planned seasonal menus, incorporating resident feedback and nutritional requirements while staying within budget constraints to provide varied and appealing meal options. Processed payroll information weekly and conducted monthly safety, infection control, and quality control meetings, ensuring adherence to regulatory standards and promoting a safe kitchen environment. Planned and executed monthly themed meals and all catering events, enhancing the dining experience and fostering a sense of community among residents. Held weekly meetings with residents to address concerns and gather input, continuously improving the dining services based on resident feedback and preferences. Participated in monthly QUAPI (Quality Assurance and Performance Improvement) meetings to ensure ongoing improvement and high standards in food service operations.

Associate Of Science, Biology, Chemistry

Business Administration