Janice Upton Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

- Chief Operating Officer - Safety On Sight - operation, communications, and marketing of Safety on Sight (www.safetyonsight.ca), a business providing Occupational Health & Safety products and consulting • Hockey Manager - Volunteer as Team Manager, Statistician, Communicator, Tournament/Event Coordinator, Treasurer, Score/Timekeeper for Hockey team(s) – active over 10 years• City of Ottawa – Nominated for 2008-2009 Citizen of the Year in Stittsville Appreciation Awards

HR - Employee Learning amd Development• Delivered/facilitated academies and courses • Project Manager for “ Real-Time Networking Technologies” published book; Success in a challenging environment of corporate downsizing.• Successfully mentored new graduates in career development; 1 mentee received Nortel’s Silver Award• Chair for Nortel Networks University weekly live, global web calls• 3 Nortel Bronze Recognition Awards

Nortel - Volunteer position- active member for International Women’s Day celebrations at Nortel campus- Project Lead for viable ROI (Return On Investment) opportunities to various organizations, companies, schools, where partnering and mentoring would foster a Win-Win environment; - analyzed, designed, developed, and implemented a pilot project for cookie-cutter solutions to be presented- successfully piloted multi-media project

IT - Internet Security & Services (Nortel Global Services)• Site Access Prime – key contact for pre-consultation of customer data connection requirements for external customers and internal groups;• interface between Nortel sponsors, partners, and customers to define and implement a secured access solution while maintaining a customer-oriented focus; requires project management of numerable, simultaneous accounts• liaison between multiple service groups for implementation… Show more IT - Internet Security & Services (Nortel Global Services)• Site Access Prime – key contact for pre-consultation of customer data connection requirements for external customers and internal groups;• interface between Nortel sponsors, partners, and customers to define and implement a secured access solution while maintaining a customer-oriented focus; requires project management of numerable, simultaneous accounts• liaison between multiple service groups for implementation, development, and trouble-shooting of managed access accounts, to accommodate delivery and resolution in an efficient and timely manner• Annual Audit Review Prime for process development, implementation, documentation, presentation, metrics, and instruction for role out to our team; audit point for SOX (Sarbanes Oxley) compliance • team member of Nortel DevPUG (Development Partners User Group) annual conference; Organized and facilitated• facilitation of Nortel Women’s Executive course• initiated bi-weekly Lunch ‘n Learn Sessions within our directorship group• 2000 Spot Award for Inspirational Mentor from previous organization Show less

IT - Global Product Training Development, Delivery, SupportDesign-to-Manufacturing (DtM)• Primary Global Technical Trainer for Nortel’s Integrated Engineering DataBase (IEDB) as supported by several DDME (Design Delivery Management Environment) applications • managed all aspects of DtM training process including courtseware development; preparation of materials, scheduling of classes, ensuring adequate training facilities, delivery of training, and finances; booking global… Show more IT - Global Product Training Development, Delivery, SupportDesign-to-Manufacturing (DtM)• Primary Global Technical Trainer for Nortel’s Integrated Engineering DataBase (IEDB) as supported by several DDME (Design Delivery Management Environment) applications • managed all aspects of DtM training process including courtseware development; preparation of materials, scheduling of classes, ensuring adequate training facilities, delivery of training, and finances; booking global travel and local ambassadors• ensured courses materials and instructions could be customized, condensed and selective as required• interfaced between customers and software development teams regarding new functionality or bug-fixing of DtM tool suite• provided all levels of support to global customers for DtM tool suite• facilitated and organized the annual DDME User Group Meetings, and various major conferences, meetings as requested by management, and divisional VP• active contributor and team member with Nortel’s push to consolidate and eliminate many applications being used for similar purposes within our organization• successful team member in completion of Mainframe Sunset Program• 1998 Leadership Award for assuming managerial role in 9 month absence (represented all facets of managerial role: budget, head-count, peer review, Ops, and externally recruited the subsequent hire)• 1997 Award of Merit, Client Satisfaction• 1994 Award of Merit for Outstanding Customer Service and Teamwork Show less

Physical Design Services (PDS):• Design and layout of printed circuit board (PCB) requirements for all lines of businesses, with various CAD (Computer-Aided Drafting) tools• Engineering Change Prime for all aspects of PCB design• Facilitated meetings and conferences as requested by management and executive; co-trained the Excellence @ Work program• Prime for ISO 9001 Audit Requirements, leading to departmental Certification • 1992 Customer Satisfaction Award, as… Show more Physical Design Services (PDS):• Design and layout of printed circuit board (PCB) requirements for all lines of businesses, with various CAD (Computer-Aided Drafting) tools• Engineering Change Prime for all aspects of PCB design• Facilitated meetings and conferences as requested by management and executive; co-trained the Excellence @ Work program• Prime for ISO 9001 Audit Requirements, leading to departmental Certification • 1992 Customer Satisfaction Award, as presented by Enterprise Division• 1993 Award of Recognition for Facilitation of Continuous Improvement Team (realized $4M savings) • 1994 Nortel Gold Star Award for Design Quality Show less

Enterprise - 4 month contract • Worked with a Subject Matter Experts (SME) assessing their needs, to produce a written software code for a plug-in program allowing the SMEs to determine accurate statistics on various telecommunications measures, enabling provision of real-time data, securing sales of DMS (Digital Multiplexing System) products to Central & South America

Analyzed existing processes and methods of work for a client services organization (FUTURES) and in personal time, developed and provided an implementation plan to automate the business providing clear metrics of efficiency savings, equipment requirements, and assumed outcomes.

Adult Education Diploma, Adult Education

Activities and Societies: ASTD and CSTD Member.

Computer Engineering

Computer Information Systems

Education record

British "O" Levels