Janice Upton Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Chief Operating Officer - Safety On Sight - operation, communications, and marketing of Safety on Sight (www.safetyonsight.ca), a business providing Occupational Health & Safety products and consulting
• Hockey Manager - Volunteer as Team Manager, Statistician, Communicator, Tournament/Event Coordinator, Treasurer, Score/Timekeeper for Hockey team(s) – active over 10 years
• City of Ottawa – Nominated for 2008-2009 Citizen of the Year in Stittsville Appreciation Awards

• HR - Employee Learning amd Development
• Delivered/facilitated academies and courses
• Project Manager for “ Real-Time Networking Technologies” published book; Success in a challenging environment of corporate downsizing.
• Successfully mentored new graduates in career development; 1 mentee received Nortel’s Silver Award
• Chair for Nortel Networks University weekly live, global web calls
• 3 Nortel Bronze Recognition Awards

Nortel - Volunteer position- active member for International Women’s Day celebrations at Nortel campus- Project Lead for viable ROI (Return On Investment) opportunities to various organizations, companies, schools, where partnering and mentoring would foster a Win-Win environment; - analyzed, designed, developed, and implemented a pilot project for.

• IT - Internet Security & Services (Nortel Global Services)
• Site Access Prime – key contact for pre-consultation of customer data connection requirements for external customers and internal groups;
• interface between Nortel sponsors, partners, and customers to define and implement a secured access solution while maintaining a customer-oriented focus; requires project management of numerable, simultaneous accounts
• liaison between multiple service groups for implementation… Show more IT - Internet Security & Services (Nortel Global Services)
• liaison between multiple service groups for implementation, development, and trouble-shooting of managed access accounts, to accommodate delivery and resolution in an efficient and timely manner
• Annual Audit Review Prime for process development, implementation, documentation, presentation, metrics, and instruction for role out to our team; audit point for SOX (Sarbanes Oxley) compliance

• IT - Global Product Training Development, Delivery, SupportDesign-to-Manufacturing (DtM)
• Primary Global Technical Trainer for Nortel’s Integrated Engineering DataBase (IEDB) as supported by several DDME (Design Delivery Management Environment) applications
• managed all aspects of DtM training process including courtseware development; preparation of materials, scheduling of classes, ensuring adequate training facilities, delivery of training, and finances; booking global….
• managed all aspects of DtM training process including courtseware development; preparation of materials, scheduling of classes, ensuring adequate training facilities, delivery of training, and finances; booking global.
• ensured courses materials and instructions could be customized, condensed and selective as required
• interfaced between customers and software development teams regarding new functionality or bug-fixing of DtM tool suite

• Physical Design Services (PDS):
• Design and layout of printed circuit board (PCB) requirements for all lines of businesses, with various CAD (Computer-Aided Drafting) tools
• Engineering Change Prime for all aspects of PCB design
• Facilitated meetings and conferences as requested by management and executive; co-trained the Excellence @ Work program
• Prime for ISO 9001 Audit Requirements, leading to departmental Certification
• 1992 Customer Satisfaction Award, as… Show more Physical Design Services (PDS):

• Enterprise - 4 month contract
• Worked with a Subject Matter Experts (SME) assessing their needs, to produce a written software code for a plug-in program allowing the SMEs to determine accurate statistics on various telecommunications measures.

Analyzed existing processes and methods of work for a client services organization (FUTURES) and in personal time, developed and provided an implementation plan to automate the business providing clear metrics of efficiency savings, equipment requirements, and assumed outcomes.

Adult Education Diploma, Adult Education

Activities and Societies: ASTD and CSTD Member.

Computer Engineering

Computer Information Systems

Education record

British "O" Levels