Janice Wagner Email and Phone Number

Manager of the Professional services team at Körber where we implement custom WMS solutions to solve Supply Chain challenges. Lead a team of implementation consultants who are managing complex implementation projects varying in size. Responsible for the project management, team utilization, requirements gathering and assisting in the sales cycle.

Managed a global team of engineers, and quality assurance to ensure the retailer’s business needs were met and with a timely quality product. Created balanced road maps for the RETAILvantage product portfolio by evaluating business opportunities, customer needs, and completing competitive landscape analysis.Communicated the product vision across all facets of the business to support critical business strategies. Ensured that all changes to the product or the infrastructure would be effective for both on premise and SaaS customers.Partnered with the marketing and sales team to establish go-to-market strategies for new features and to compete effectively with the competition.Maintained and fostered relationships with business partners to create state-of-the-art software solutions to solve a specific business need.

Managed and coached a team of quality assurance and documentation specialists to help them grow their skills, increase productivity, and released a remarkable product.Crafted and presented user stories to the Design Committee for new feature sets to be added to the core software. Wrote the acceptance criteria and acted as a liaison for the support team on the benefits of the new features, how to support them, and how to troubleshoot any outstanding customer issues.Acted as an advocate for the customer by understanding their business practices and needs in order to be successful.Performed and coordinated software testing, wrote technical help documentation and release notes.Coordinated and maintained a yearly new feature release while maintain a weekly patch release schedule.

Assigned numerous special projects within the company for gaining efficiency, customer loyalty, or improving revenue.