Janice Walker Email & Phone Number

Leeds, Gb

National

MHA is a charity providing care, accommodation and support services for more than 16,000 older people throughout Britain. Their mission is to improve the quality of life of older people, combating loneliness and isolation by creating communities that care. Responsible for the inception & leadership of the sales function of MHA’s expanding new retirement living developments, plus a portfolio of resale properties with revenues in excess of £100m. My role is to shape, create and build the core structure & support systems to enable the delivery of a demanding growth plan in line with strategic objectives for the coming years. Accountable for operational service delivery by line managing the central support function, remote sales teams and all related positions based throughout the UK. Partnering with external and internal stakeholders inc developers, solicitors, investors, religious bodies, care & operational teams in addition to developing ongoing property sales plans as well as business development strategies. This is a highly complex, diverse and challenging role.

National

Specialising in sales change management and the creation and development of internal and external sales teams. Working on a consultative basis across different sectors assisting senior stakeholders and board directors on a number of varied projects to help shape their call centre and remote sales teams in line with future expansion plans. I have undertaken contracts for Interserve, Learning Curve Group & Avanta (now People Plus), assisting in the set up and building of fully functional sales teams capable of portfolio selling. All responsibilities included the design and implementation of training packages aligned with future business growth as well as managing & establishing relationships with key accounts. I have also worked in Merchant Services & Recruitment these projects inc building sales teams and assisting with their employer engagement strategy which also includes winning key clients. In addition to this I undertake consultancy projects for Colleges & PTP’s working with a network of colleagues focusing on employer engagement, learner find services, destination tracking and marketing.

National

System Training (Part of the Bibby Group) is the largest independent training provider in the transport & logistics sector in the UK, handling multiple government contracts through the delivery of apprenticeships and Programmes for the Unemployed. • Headhunted from Rightmove to join the board as Sales Director • Increased profit margins from 5% to 9% in a 12 month period• Achieved shareholder status within 6 months of employment• Sold HTS to Bibby Line Group in September 2010, followed by a merger with System Training• Worked on a number of projects for Bibby Distribution around CI and supply chain growth• Oversaw a call centre transformation project increasing revenue by an additional 25%• Negotiated at board level to secure blue chip contracts (Asda, Tesco, Kodak, Kellogg’s +more)• Responsible for a national field sales team and centralised contact centre• Increased corporate income through key partnerships• Built commercial revenues up to £20million pa• Liaised with key stakeholders SFA, NAS, colleges to ensure contracts standards were met • Leveraged a good understanding of government funded contracts• Oversaw a change management project involving relocation and restructure

North Of England

Rightmove is The UK’s Number 1 property website, and is the clear market leader with more users and more properties than any other UK website. Rightmove is also ranked in the Top 20 most popular websites in the UK ahead of well-known brands.• Led, developed and motivated a team of remote Key Account Managers • Managed revenues in excess of £1million PCM. • Influenced the strategic direction of the business • Negotiated national accounts at Director Level. • Introduced, developed and trained a telesales team to secure appointments for senior account mangers• Secured new online revenue streams from Barratt Homes & Persimmon worth £60k PCM

Yorkshire Division

Trader Media Group (a division of the Guardian Media Group) operated from 13 regional centres that provided national coverage both online and with regional publications. The Yorkshire centre was wholly responsible for digital presence and the publication of regional weekly editions of Auto Trader (the market leader in this sector), New Car and Van, AdTrader and Auto Freeway. • Responsible for a team of 80 salespeople plus 10 supporting departments (170 staff) • Developed an annual turnover of £13m pa• Co-author of national sales induction covering full portfolio and train the trainer manuals• Facilitated roll-out of induction programme across all 13 regions• Completed short burst secondments at 3 regional centres to share best practise and accelerate business growth• Delivered sustained growth whilst overseeing the P&L for 4 key publications in the Yorkshire region• Directed the business through the transformation from traditional print business to Autotrader.co.uk• Achieved monthly revenue targets in excess of £1m whilst maintaining 50%+ profit margins• Won ‘Telesales team of the Year’ and ‘Telesales Professional of the Year in 2005 (Finalists in 2006)• Personally secured continued advertising contracts worth up to £500k pa each from key accounts • Oversaw a change management project involving relocation and restructure• Successfully restructured departments after centralisation which involved the merging of teams• Coached and motivated colleagues through highly challenging change programmes• Created opportunities within the regional market resulting in the introduction of several niche products• Created and sustained a highly motivational sales culture including implementation of a staff incentive programme• Project managed wide-ranging group projects, including Escrow, yield hardening and cost saving initiatives

Yorkshire

2003 - 2005 General Sales Manager1999 –2003 Trade Manager