Janice Henao Email & Phone Number

United States

Norcross, Georgia, US

-: Regularly contact insurance adjusters to provide updates and gather information on the status of claims related to reconstruction and mitigation efforts.- Setting up and dispatching new jobs - Interfacing with Project managers and estimators on flow of job information. - Quickbooks, Invoicing, managing purchase order system, and developing management.

Norcross, Georgia, US

- Assumed responsibility for payroll management at Serenity Restoration, implementing a new payroll system for Peace of Mind Contents, a sister company. Ensured compliance for both entities and established accurate payroll processing, rectifying previous inaccuracies.- Initiated the implementation of HR protocols to clarify employee responsibilities and.

-Provide executive administrative support to property managers in Georgia, including Macon and Forsyth.-Serve as a liaison to communicate property reports and updates to headquarters in Miami.-Manage building occupancy, maintenance, tenant communications, and vendor coordination.-Collect monthly fees, maintain payment records, and prepare financial reports.

Office manager and Executive assistant to CEO-Provided administrative support to the Project Manager and CEO, implemented new software’s, liaised with suppliers, and assisted with the accounts department.-Effectively dealt with telephone and email inquiries and booked travel/accommodation for the CEO.-Improving filing systems, Calendar, inbox & project.

- Created payroll for subcontractors, verified warranty and repair jobs, and modified work orders using RFMS and Google Sheets.-Audited accounts, managed invoices, and printed statements via Vendor Cafe and RFMS.- Scheduled jobs, assigned installers, and streamlined bidding processes using RFMS tools.- Ordered inventory, verified invoices, and communicated.

Tyrone, GA, US

- Entered financial data in EASYACCT and EFTPS systems.- Prepared client letters for SUTA/FUTA.- Processed state withholding tax payments via IRS state websites.- Created, verified, and mailed checks.- Calculated overtime, vacation, and sick hours for payroll accuracy.- Verified and submitted timekeeping data for payroll processing.- Ensured accuracy of.

Houston, Texas, US

-Responsible for setting and managing quotas.-Bill payments, Warranty/Exchanges, POS system handling.-General customer service via phone & in store location.-Assisted customers by informing them of the benefits of having a good sleep system to ensure a great night sleep.-Created and implemented sales strategies to successfully meet company targets.-Created.

Broad Channel, New York, US

-Creating routes for drivers / plumbers.-Creating work orders for any new/ missed services.-Writing up employees who don’t perform their job correctly.-Validated and processed routine product services submitted by regional customers.-Expedited, order tracked and Ad-hoc reported.-Coordinated special requests and gain approvals.-Complied with customer.

- Organized files, scanned documents, handled phone calls, and managed shipments.- Verified checks, managed accounts, and sent statements to customers.- Logged meetings, ensured ACH duty payments were processed, and reported to the supervisor.- Processed invoices, resolved discrepancies, and maintained accurate records.