• Execute client support functions for flagship products: Sage MAS 90, Sage MAS 200, Business Management and Accounting Software in a timely manner• Responsible for implementation and installation of flagship products• Facilitate software training classes• Assist Sales staff with on-site needs analysis to potential clients.• Troubleshoots and resolves network performance problems• Recommend and perform software upgrades and other product add-ons• Maintains the company’s and client’s access infrastructure equipment, i.e. server, routers, modems, and other network related software and hardware.• Staying current on all new product enhancements• Provide superior customer service and communicating with internal/external personnel during problem situations• Maintain expert level industry/technical knowledge base and maintains industry relationships• Provide remote access technology support when necessary• Maintain accurate notes of technical support for reference and billing purposes