Vice-President
Copytech Printing, Inc.
Denver, Colorado
Business Growth:Operated a successful commercial printing business for twenty-three years in the South Denver metro area. Increased annual sales from $200,000 to $1.2 million in a twelve-year period.Accounting Operations:Maintained entire accounting system (with QuickBooks Pro) including accounts receivable, accounts payable, payroll, tax returns (payroll and sales), sales forecasts, and financial statements.Business Operations:Contracted with providers for health, workmen's compensation, and business insurance.Customer Retention:Ensured customer satisfaction by addressing customers' needs which resulted in very low attrition. Created strong relationships with customers and those they referred by building trust and rapport.Project Development:Advised customers about the best way to achieve the highest quality printing for the lowest cost. Converted conceptual product features into effective designs on printed collateral in order to convey each customer's message.Staff supervision:Hired, trained, supervised, and reviewed full-time hourly employees to achieve daily deadlines for customers' high quality printed materials. Directed part-time telemarketing staff.