Responsible for defining and delivering best-in-class digital customer experiences on our web and app ordering platformsDevelop and lead digital experience initiatives and strategies to grow Domino’s eCommerce businessCoordinate with in house advertising and agency partners to support our technology-based National WindowsDefine campaign and functionality specifics, and business requirementsLead and communicate across Innovation and Marketing leadership to drive strategic developmentServe as liaison with IT delivery partners to define key initiatives and ensure delivery

• Responsible for Native Apps, International, and POS Projects• Accountable for the functional design of software development projects.• Lead internal and external collaboration with business customers to define the scope for new projects, communicate the business vision, documents risks and assumptions, develop the delivery approach, and estimates cost and timings. • Decompose, refine, and document requirements using appropriate graphical & textual techniques, including use cases, diagrams, process models, wireframes, functional and technical specifications.• Lead development of requirements documentation and related specifications, documentation and business cases.• Participate in architecting the logical design of the system with the technical team, including screen design and specifications, data modeling, and documentation of logical processing flows.

Managed Custom Development Work-stream for Sales and CSM's (Customer Success Managers)Responsible for maintaining feature backlog for product development teamPerform the role of a business analyst and a product owner in a SCRUM based software development organizationServed as SCRUM Master for team of 8 dev's and 2 QA'sResponsible for creating detailed functional specifications, user stories, acceptance criteriaLed external Customer Advisory BoardsFacilitate user manual creation and product documentationAssisted in creation of Product Development Roadmap and Product Marketing MaterialsProject Manager for first iOS app, coordinated efforts with third-party vendor, performed UA testing, and led internal efforts of API development

Compose Requirements into more detailed functional, non-functional requirementsBreak down requirements into functional AGILE Scrum StoriesDocument global requirements into knowledge baseCreate wireframes and user flow diagrams and relate them to documented requirementsWorks closely with Product Management, Project Management, Engineering, and Quality functions to ensure alignment and joint accountability for successful achievement of project goals.

Specialize in project implementation; working to ensure that projects are managed effectively to best enable the team to meet deliverables on time.Partner with Clients and Product Development Managers to build state of the art performance-measurement software/applications. Configure application to meet client-specific needs, perform QA (Quality Assurance) testing.

Assist in carrying out day-to-day implementation of the various studies under way at Arbor Research. Facilitate communication with participating research centers and external collaborators; provide logistical support for dissemination of results through publications and scientific meetings, as well as the submission of contract deliverables to sponsoring agencies.

Provide reports, statistical data and metrics to Directors of Sales.Manage printing and collating of documents for presentations and trainings.Schedule events, book reservations and organize travel.Assist the Directors of Sales with managing their regions by providing reports, scheduling meetings, creating power point presentations, and managing Outlook email and calendar.Audit expense reports for Account Executives and provide details to Directors of Sales.Analyze Account Executives performance, territory performance and regional performance as it relates to company and overall sales goals. Perform excel analysis which includes (but is not limited to): creating charts, tables, pivot tables, v-lookup, conditional formatting and more.

Provide over the phone and email support to accountants and business professionals who use Thomson Reuters software.Provided training and documentation for over 70 internal reps on Tax Software, Practice Management Software, and Systems.Achieved Status of Systems Escalation Rep, handle escalated systems issues on a daily basis.Tested for Tax and Practice Development annually each on new release software.Worked with HR department by giving tours and providing feedback on interaction with intern candidates.Traveled to Trade Shows; worked with the sales department to demo our products.Contacted over 120 new firms directly as a part of the UltraTax Transition program to assist with new software setup and conversion process.