Janice Chia Email & Phone Number

Singapore

- Outpatient clinic management- Supervise and guide a team of 40 staff- Collaborate across different departments to implement new services (e.g. Neuropalliative support services) and streamline workflows while managing stakeholder expectations - Investigate and escalate patient complaints and feedback, working closely with colleagues across departments to ensure prompt resolution- Co-led a sub-committee of 6 to oversee logistics and operational matters for a successful public outreach event, with an attendance of over 2,000 participants- Develop the institution’s annual Work Plan report

- Support strategic management activities by developing and implementing strategy planning tools (Balanced Scorecard) across SingHealth- Work with internal and external stakeholders to ensure that deliverables are met in an efficient and timely manner- Prepare accurate and insightful dashboards and reports to improve performance for executive level reporting that supports informed decision making- Coordinated with institutions and domains across SingHealth to develop the Cluster’s annual Work Plan report presented to the Board of Directors- Provide secretariat support and ensure accurate documentation of notes of meeting during key leadership meetings

Singapore

Singapore