• Experience in the development and implementation of IT security policies, procedures, and standards and in-depth knowledge of each phase of IT Security Incident Management.• Knowledge of Frameworks like National Institute of Standards and Technology (NIST), ISO 27000, SANS, CSA, Cyber Kill Chain, Risk Management Framework, MITRE ATT&CK Framework-Tactics, Techniques, and Procedures (TTP), OSI Model, TCP/IP, ITSG-33.• Knowledge of Security Assessment and Operations, Identity and Access Management, Asset Security, Communications Security, Information Security Management, Network Security.

A trusted global tech-enabled services partner for Embassies and Government worldwide, BLS International has an impeccable reputation for setting benchmarks in the domain of visa, passport, consular, e-governance, attestation, biometric and retail services (blsindia-canada.com).• Provide administrative support to the Consulate General of India in Canada.• Customer Service-Assist customers, handle information and solve queries.• Ensure payment mode-Handle cash, debit/credit machines and perform reconciliation activity.• Ensure audit, compliance and process adherence to company policy and procedure.• Back-end Operations, maintain data repository and prepare reports assuring zero errors.• Data Compliance-Data management including data entry, check and process application, data submission and follow up, handle sensitive information and original documents securely.• Onboard and train new team members about business procedures and process adherence.

Worked with a Canadian client Thomson Reuters, on a $90 million IT project for developing and maintaining their Digital learning solutions for legal and tax professionalsAchievements • Standardization of the Project Management Process• Support Project Implementation• Provide a Consolidated View of All Projects• Plan and Schedule Resources Efficiently• Strategic Portfolio Management and GovernanceExperience•Supported Project Roadmap planning and prioritization exercises, tracking backlog items, •Tracked program & project status, milestones, Risks, & Issues and Blockers.• Communication with C-level management, Clients, Internal support teams to achieve project success.• Facilitated coherent documentation of the projects. Prepared reports and presentation materials, dashboard for Internal review, Steering Committee meetings etc•Identifying, managing, prioritizing and resolving Risk, Issues and Blockers.•Coordinated with development teams for better adoption on Agile practices.•Collaboration with Senior Management, Clients and different stakeholders for project risk identification and mitigation, timely escalations and issue resolution •Identified training needs & closed gaps by coordinating with Learning & Development team to organize technical training, workshops with SME, supporting certifications and soft skills webinars. •Tracked hiring of internal & external resources, project onboarding, rewards and recognition, performance evaluation and project offboarding.•Prepared strategy focused presentation materials & dashboards for senior management.•Worked on budget estimation, budget allocation, budget forecasting and managing project cost through effective cost optimization practices•Raised change requests, if required, & presented them to Change Control Board to secure approval for additional resources• Direct and manage cross departmental resources against aggressive timelines and competing priorities to deliver on-time and on quality.

Lead a 20-member team for Citibank, one of the biggest clients in BFSI vertical and effectively managed International Funds Transfer Operations, for multiple geographies across Middle East and South Africa.Achievements •Achieved an all-time high Customer Satisfaction score of > 97%.•Facilitated EFTS (Electronic Fund Transfer) aimed at automation for incoming fund transfer and increased efficiency by 30%•Achieved Service delivery KPI of 99.7 % as per the Service Level Agreement (SLA).Experience• Identifying Inherent risk in the processes through RCSA (Risk Control self-assessment) and implementing risk mitigation and risk avoidance controls.•Promoting teamwork and responsiveness of individuals by effective communication and conflict resolution, daily stand-up meeting, feedback session etc.•Identify opportunities for Continuous Improvement, Increased Productivity, Enhanced Controls and Automation of processes, UAT testing.•Business Continuity Planning (BCP) implementation successfully through different locations in India.• End to end support for system development and transformations to test and support new product launches, regulatory requirements etc.•Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability•In-depth knowledge of Accounts Payable/Receivable, Ledger Reconciliation, Investigation, Journal Entries, Financial Reporting, Payments (SWIFT, MIFT, Telex), Cheques, Direct Debits. OFAC Sanctions Verification for AML Compliance, Investigations, Bills Collection.•Documentation of process deliverables like Statement of Work (SOW), Standard Operating Procedure (SOP), Root Cause Analysis (RCA), Change Request etc.•To Support client in preparation and review of internal/external audits in light of numerous audits such as CMMI, Third Party Information Security Assessment, IQMS, ISO, COPC, BS25999 and SOX