Janice Copeland Email and Phone Number

• Supports patient operations with overall care coordination serving as the primary point of contact for all customer service, administrative, and scheduling needs.• Serves as the liaison for patients and families, coordinating appointments with both administrative and clinical staff from multiple departments to improve the patient’s overall experience. • Employs excellent interpersonal and communications skills while integrating a high degree of independent decision making to resolve any patient and family concerns.• Obtains necessary personal, medical, and third-party claims information from patients to ensure charge capture at the appropriate times.• Trains new Patient Care Coordinators on all EMR systems within department.