Janice (Raphael) Dilbeck Email & Phone Number

Greater Philadelphia Area

Socially Secure is a life coaching practice to build social confidence in teens and adults. I assist individuals with actionable strategies to overcome social anxiety and social awkwardness in either a personal or business context. My services are aimed at both teens and adults who are trying to overcome feelings of isolation, alienation, or shyness, and who do not fit well into social groups at work, school, or in the community. I also welcome adults who are job searching and need support updating their resume and social media presentation, as well as interview preparation and role play. Specific emphasis is given to the ability to initiate and maintain meaningful conversation, to change limiting negative beliefs, and to develop confidence from positive social interaction. All engagements are by appointment and in the privacy of the client's home. Local clients are seen at home or by Phone/Zoom. NO NEW CLIENTS ACCEPTED IN 2024. To Learn More, go to www.sociallysecurecoaching.comContact me: Janice.dilbeck@sociallysecurecoaching.comPhone: 267-206-7634

Greater Philadelphia Area

Led team of 11 Account Executives in Canada and US to manage business relationships with AmLaw200 firms across all North American locations. Accounts ranged from $100K to $3 Million in annual spend. ✓ Retained legal business against strong competition, re-building trust using a new and flexible approach to pricing, centralized account support, a customer advisory panel, and thought leadership initiative✓ Developed new business through successfully awarding over 70 requests for proposal (RFPs)✓ Managed $50 Million book of business and grew revenue by 4.5% annually, convincing customers of cost-efficiency of creative upsell solutions for a variety of information management needs. ✓ Retained existing business (and won back top clients) through well-designed improvements in the customer experience and a willingness to meet industry preferences and requirements.Specialties: Strategy, Legal, Account Management, Business Development, Team Building, Sales Management, Customer Retention, Process Improvement, Sales Process, Organizational Development, Executive Management, Sales Presentations, Coaching, Strategic Analysis / Planning, Customer Experience, SaaS, Client Partnerships, Customer Service, Go-to-market Strategy, P&L Management, Sales, Business Growth Strategies, Growth Strategies, Talent Management, Customer Experience Transformation, Team Analysis, Customer Lifecycle Management, Inspiring Leadership, Positive Change, Culture, Culture Development, Team Culture, Workplace Culture, Organic Growth Strategies, Inspiring Teams

Greater Philadelphia Area

Founded business line for legal vertical clients and developed internal operating teams.✓ Identified industry trends and triggers, designing solutions meeting experiential demand✓ Developed thought-leadership initiatives, educating industry on best practices in legal records and information management (RIM)✓ Introduced pricing and billing model to mirror industry best practices✓ Researched a specific industry segment (law firms) with high rate of business termination✓ Determined cultural values, industry trends and drivers, and barriers to business retention✓ Innovated new workflows and modified existing workflows to better meet requirements✓ Developed legal industry sponsorships, memberships, and marketing campaigns✓ Developed thought leadership initiatives to promote education and good will✓ Measured improvement through survey, round table, and individual interviewsSpecialties: Strategy, Legal, Account Management, Business Development, Team Building, Sales Management, Customer Retention, Process Improvement, Sales Process, Organizational Development, Executive Management, Sales Presentations, Coaching, Strategic Analysis / Planning, Customer Experience, SaaS, Client Partnerships, Customer Service, Go-to-market Strategy, P&L Management, Sales, Business Growth Strategies, Growth Strategies, Talent Management, Customer Experience Transformation, Team Analysis, Customer Lifecycle Management, Inspiring Leadership, Positive Change, Culture, Culture Development, Team Culture, Workplace Culture, Organic Growth Strategies, Inspiring Teams

Greater Philadelphia Area

Led local team of 9 account managers for Greater Philadelphia territory with $36M book of business. Their role was to monitor the customer experience for retention and upsell, and to advise re-engineering for business processes that threatened our competitive position. ✓ Re-sold multiple clients who left for competitors at lower price point by increasing value through dedicated account resources✓ Exceeded company upsell targets for 5 consecutive years, resulting from team culture of acting as owning franchisees, and building trusted advisor relationshipsSpecialties: Strategy, Legal, Account Management, Business Development, Team Building, Sales Management, Customer Retention, Process Improvement, Sales Process, Organizational Development, Executive Management, Sales Presentations, Coaching, Strategic Analysis / Planning, Customer Experience, SaaS, Client Partnerships, Customer Service, Go-to-market Strategy, P&L Management, Sales, Business Growth Strategies, Growth Strategies, Talent Management, Customer Experience Transformation, Team Analysis, Customer Lifecycle Management, Inspiring Leadership, Positive Change, Culture, Culture Development, Team Culture, Workplace Culture, Organic Growth Strategies, Inspiring Teams

Philadelphia, Pa

Responsibility for hospital-based ancillary service to include acute inpatient and outpatient practices. Oversight for staffing, registration and billing, scheduling, medical records, budgeting and financial management, and accreditation compliance. Specialties: Strategy, Team Building, Management, Customer Retention, Process Improvement, Organizational Development, Presentations, Coaching, Strategic Analysis / Planning, Customer Experience, Customer Service, Talent Management, Customer Experience Transformation, Team Analysis, Inspiring Leadership, Positive Change, Culture, Culture Development, Team Culture, Workplace Culture, Inspiring Teams