Managing the entire process of planning, coordinating, and executing a wide range of special events, encompassing weddings, branded events, activations, and both private and corporate gatherings. This includes tasks such as arranging travel, handling logistics, and managing multiple vendors, among other responsibilities.

Joined the 4AM team in the summer of 2019 as an Operations Coordinator, running point on scheduling and liaising between talent and clients to ensure maximum success in event execution. Equipped with more than 10 years of experience in customer services, operations, process management, and administrative support, championed to handle the Special Events, Weddings, and Operations, with the objective of expanding the company's network across the globe.

Worked as a recruiter for Virtual Coworker and successfully meeting all key performance indicators (KPIs) during tenure. Although short-lived, effectively hired for specific roles across various industries, conducted interviews, and presented qualified candidates to clients. Upon resigning to return to university, ensured a seamless transition by providing training and support to a new team member, leaving the team well-prepared for departure. This role ultimately paved the way for the next opportunity at 4AM.

Worked as an Order Procurement Specialist at Jet.com, an online e-commerce platform acquired by Walmart. In this role, efficiently processed orders from around the globe, handling special order requests and categorizing items based on their descriptions. Additionally, verified that item pricing was in line with the suggested retail price (SRP), ensuring accuracy and consistency in the procurement process, as well as managing inventory levels, coordinating with suppliers for timely order fulfillment, and collaborating with the logistics team to ensure efficient shipping and delivery.

A highly accomplished financial advisor at Pru Life UK, recognized as the top rookie within the first two months, promoted to Assistant Manager in just four months, and became the top financial agent in sales for the first six months in the company. Key responsibilities include conducting personalized financial assessments, recommending tailored insurance products, and building long-term client relationships to achieve financial security. Was also been instrumental in driving financial literacy initiatives to market to BPO professionals, proposing and implementing pop-ups in BPO offices, organizing financial literacy seminars, and leading financial education drives.

Assisted in recruiting skilled financial advisors with the enthusiasm and ambition to promote Pru Life UK's Financial Literacy Campaign in the Philippines. Primary responsibilities include scouting, hiring, and training recruits in the fundamentals of the profession, managing the team, and ensuring they are well-prepared to meet with clients and handle inquiries about the business. Additionally, key roles as a Unit Manager include driving sales performance, setting strategic targets for the team, overseeing the development of financial advisors, and ensuring compliance with company policies and industry regulations.

Served as a Payroll Manager at NGA, similar to a Team Leader of Payroll Accountants, managed a team of 8-10 members, and handled customer service for a New York-based banking institution. Initially joined the company to help it transition out of remedial status and was instrumental in assessing and implementing new processes to enhance efficiency and improve operations for future growth.

Hired as a Call Mentor at ADP, the leading payroll company in the U.S., underwent training in Alpharetta, GA, focusing on US Payroll and Tax, as well as Mentor-Leadership, to prepare for the role. In this capacity, monitored calls to ensure adherence to quality standards and customer service protocols. Provided constructive feedback to reps, fostering their growth through coaching and training sessions.

Promoted to Team Leader after six months of great performance in the customer service department. In this role, managed a team of 15-18 customer service representatives, ensuring high levels of performance and customer satisfaction. Responsibilities included taking escalation calls, pacifying irate customers, and retaining clients while on call. Additionally, provided ongoing coaching and training to team members, monitored performance metrics to identify areas for improvement, conducted team meetings to discuss updates and feedback, and collaborated with management to implement new policies and procedures.

Hired as a customer service representative for Australia’s largest telco company as part of Batch 6. After six months of outstanding performance, was promoted to team lead. As a customer service specialist, managed various responsibilities, including addressing customer inquiries, providing technical support, handling account management, and resolving issues efficiently.