Janice Escarcha Email & Phone Number

Valenzuela, NCR, PH

New York, United States

Managing the entire process of planning, coordinating, and executing a wide range of special events, encompassing weddings, branded events, activations, and both private and corporate gatherings. This includes tasks such as arranging travel, handling logistics, and managing multiple vendors, among other responsibilities.

Philippines

Joined the 4AM team in the summer of 2019 as an Operations Coordinator, running point on scheduling and liaising between talent and clients to ensure maximum success in event execution. Equipped with more than 10 years of experience in customer services, operations, process management, and administrative support, championed to handle the Special Events.

Worked as a recruiter for Virtual Coworker and successfully meeting all key performance indicators (KPIs) during tenure. Although short-lived, effectively hired for specific roles across various industries, conducted interviews, and presented qualified candidates to clients. Upon resigning to return to university, ensured a seamless transition by providing.

Makati, National Capital Region, Philippines

Worked as an Order Procurement Specialist at Jet.com, an online e-commerce platform acquired by Walmart. In this role, efficiently processed orders from around the globe, handling special order requests and categorizing items based on their descriptions. Additionally, verified that item pricing was in line with the suggested retail price (SRP), ensuring.

Pasig, National Capital Region, Philippines

A highly accomplished financial advisor at Pru Life UK, recognized as the top rookie within the first two months, promoted to Assistant Manager in just four months, and became the top financial agent in sales for the first six months in the company. Key responsibilities include conducting personalized financial assessments, recommending tailored insurance.

Pasig, National Capital Region, Philippines

Assisted in recruiting skilled financial advisors with the enthusiasm and ambition to promote Pru Life UK's Financial Literacy Campaign in the Philippines. Primary responsibilities include scouting, hiring, and training recruits in the fundamentals of the profession, managing the team, and ensuring they are well-prepared to meet with clients and handle.

Pasig, National Capital Region, Philippines

Served as a Payroll Manager at NGA, similar to a Team Leader of Payroll Accountants, managed a team of 8-10 members, and handled customer service for a New York-based banking institution. Initially joined the company to help it transition out of remedial status and was instrumental in assessing and implementing new processes to enhance efficiency and.

Philippines

Hired as a Call Mentor at ADP, the leading payroll company in the U.S., underwent training in Alpharetta, GA, focusing on US Payroll and Tax, as well as Mentor-Leadership, to prepare for the role. In this capacity, monitored calls to ensure adherence to quality standards and customer service protocols. Provided constructive feedback to reps, fostering.

Makati, National Capital Region, Philippines

Promoted to Team Leader after six months of great performance in the customer service department. In this role, managed a team of 15-18 customer service representatives, ensuring high levels of performance and customer satisfaction. Responsibilities included taking escalation calls, pacifying irate customers, and retaining clients while on call..

Makati, National Capital Region, Philippines

Hired as a customer service representative for Australia’s largest telco company as part of Batch 6. After six months of outstanding performance, was promoted to team lead. As a customer service specialist, managed various responsibilities, including addressing customer inquiries, providing technical support, handling account management, and resolving.

Bachelor Of Science In Science And Mathematics For Elementary Education, Elementary Education And Teaching, 1.25

Bachelor Of Science In Business Administration, Marketing