Janice Turman, Bsis Email & Phone Number

Atlanta, Ga, Us

Manage Microsoft Office 365 application environment, including Exchange Online and Skype for Business/Lync Enterprise Voice.• Led the Microsoft O365 Dedicated exit project for 25K remaining mailboxes which avoided $1m in project spend and additionally avoided a $1m penalty by not exiting this environment in the agreed upon time with the vendor. • Managed co-existent Microsoft O365 Dedicated and O365 vNext environment to include E-mail and Skype for Business for a global customer base of more than 40,000+ users.• Assisted with migration from O365 Dedicated Exchange 2010 to O365 vNext for 32,000+ mailboxes for the company.• Led OpenText fax account reduction of 85% which resulted in cost savings of $125K per year.• Provided Tier 4 support operations messaging support for escalated ServiceNow Incident tickets and issues related messaging to include validating Exchange, on premise Exchange Client Access Servers for Autodiscover, multiple forests domains, SMTP routing, MMSSPP and Active Directory Connect synchronizations, Exchange Online Protection, and Skype for Business.

Atlanta, Ga, Us

Manage Microsoft Office 365 application environment, including Exchange Online and Lync.• Collaborated with Microsoft Service Delivery Manager/Support teams for O365 services upgrades for Exchange, Lync and Blackberry for 80,000+ users.• Provided escalated support for mobile Blackberry Enterprise Services for over 22,000 blackberry users.• Migrated 6K users from The Coca-Cola Company to Coca-Cola Refreshments in a different Active Directory forest. • Assisted over 30,000+ users and maintained over 50 Domino Notes servers in a mixed NT, 2000, 2003 platforms.• Performed daily administrative duties as Tier 2 lotus notes support including client troubleshooting, re-certifying id, and blackberry support.• Provided training documentation Global Support Center help desk analyst that performed Tier 1 level Notes support.

Atlanta, Georgia, Us

• Provided Lotus Notes administrative support for users to include account creations, configurations, and fault isolation for over 3,000 customers worldwide.• Assisted with upgrades of server and client application to version 6.5 which ensured consistency throughout the company and provided enhancements for productivity.• Worked with Lotus collaboration products to include, ID Manager, Lotus Instant Messaging and Sametime Web Conferencing.• Administrator for the CipherTrust IronMail server that greatly reduces unwanted spam emails.• Designed, implemented, supported, and documented Exchange server 5.5 multiple site installation.• Provided Tier 3 level support for help desk technicians.

Atlanta, Georgia, Us

• Provided Tier 2 level support to 6 help desk analyst and experienced in consulting with users, resolving problems and meeting specific technical and business needs.• Performed first level support for technical issues surrounding Windows NT, Windows 2000, MS Office, Cisco VPN and Internet Explorer.• Served as primary support for Lotus Notes application and collaborated with Lotus Notes administrators for additional assistance.• Supported over 3,000 customers worldwide.• Recorded all incidents using Support Incident Management Software to track customer issues and coordinate with higher level support to resolve in a timely manner.• Recognized for outstanding quality of customer service with awards and commendations from clients.

Arlington, Virginia, Us

Honorably discharged and served 10 years in the Signal Communication field and maintained and managed physical layer of DS1, FT1, DS0 and Analog circuits. Worked with various Channel/Data Service Units, Cisco Routers, IDNX, and encryption devices. -Also as Training Developer & Specialist.-Participated in Operation Continue Hope in Somalia as a systems controller for the Task Force Thunderbird. -Selected to work for White House Communication Team.-Worked with Top Secret Security Clearance.-Received Distinguished & Honor Graduate awards amongst all peers in Training Courses attended.