Bilingual Tier 2 Customer Service Specialist
CurrentGreenlight makes a debit card for kids and a mobile app that empowers parents with convenient controls to safely manage family finances and create teachable moments around earning, spending, saving and giving.Responsible for assisting Tier 1 BPO via live Slack Channels with KYC/CIP Updates and de-escalation. Also support customers over the phone/email/SMS and social media with any technical issues or questions regarding funding the Greenlight card and mobile application usage, using… Show more Greenlight makes a debit card for kids and a mobile app that empowers parents with convenient controls to safely manage family finances and create teachable moments around earning, spending, saving and giving.Responsible for assisting Tier 1 BPO via live Slack Channels with KYC/CIP Updates and de-escalation. Also support customers over the phone/email/SMS and social media with any technical issues or questions regarding funding the Greenlight card and mobile application usage, using various CRM tools including Zendesk, while creating a cycle of continuous improvement and reviewing app feedback with company stakeholders.Professional | confident| resourceful | Technical Expertise Show less