Vector is Bain’s Technology and Digital solution, a team combining deep digital consulting experience, sector knowledge, and technical expertise in engineering, artificial intelligence, and data science. Vector capabilities include AI, Insights and Solutions (AIS) and Enterprise Technology (ET). I am the Program Manager for AIS, a team which consists of 90+ Expert Consultants with expertise in data science, machine learning, data management, software engineering and GenAI.Key responsibilities include:• Staffing: Make balanced staffing decisions, aligning talent strategies with the business objectives and considering trade-offs where necessary• Professional Development: Conduct regular check-ins with team members to discuss career progression, address retention concerns, and collaborate on performance improvement plans.• Reviews: Oversee the administration of case end and PD reviews, pressure testing performance ratings with leadership, and conduct quality control checks on all reviews.• Promotions: Manage the end-to-end promotion process, including all communications, diligence of candidates and facilitation of promotion committee meetings.• Training: Inform and develop training curriculum development based on an overarching view of cohort needs, aggregated from staffing/reviews/PD conversations/misc. feedback• Onboarding: Recommend Line Manager and Buddy pairings, coordinate local office onboarding, and ensure a smooth onboarding process for new hires. • Connectivity: Foster team culture and connectedness, support global and regional townhall needs, and address connectivity issues for guild/practice leaders.• Other: Act as a point of contact for talent questions, maintain team trackers and approve vacation requests (Workday), monitor CTSU (Case Team Survey) data and flag intervention needs where necessary, collaborate with HR across talent processes, and advocate for improving the employee experience.

The Program Management Center of Excellence (CoE) provides support to the Expert Client Delivery Teams (ECD). The CoE works with program managers in each line of business to ensure that we have compelling value propositions, clear job descriptions, career paths and related promotion criteria and processes, and role specific training and professional development plans in place for the teams that they support. The CoE serves as a central repository for documents and best in class processes and materials for each service line to leverage.Key achievements:• Promotions Cycle: helping to run and administer bi-annual promotion cycle for our Expert Consultants, ensuring the process was fair, equitable and transparent to all stakeholders and team members • Enhanced Global Expert Consultant Onboarding Process: created a comprehensive end-to-end onboarding program, gathering input from APAC, EMEA, and AMER teams. Developed and designed Bain branded welcome emails, customized training materials, and created a centralized "People Portal" for streamlined access to resources. Also implemented a feedback mechanism via Microsoft Forms for ongoing onboarding improvements

Demonstrated exceptional performance and dedication, resulting in a rapid promotion to Coordinator within six months. Assumed increased responsibility for critical processes and served as the primary point of contact for all Non-Consulting onboarding and people movement inquiries in the London office.Key responsibilities included:• Onboarding: led onboarding programs for new team members (avg 5-10 new joiners monthly), ensuring a smooth transition to in-person onboarding and providing guidance and support throughout the process. Served as the key point of contact and cultural ambassador for Bain.• Recruitment: managed E2E recruitment processes including liaising with agencies, scheduling interviews and coordinating the offers.• HR Operations: partnered with local and global HR teams on various People processes including job rotations, promotions, performance management, and exit interviews • Training: coordinated external training programs (e.g. Excel Intro to Advanced), working with training agencies to deliver exceptional full-day sessionsKey achievements:• Created a New Joiner Survey to capture feedback, and analyzed the results on a quarterly basis, providing actionable recommendations to PD Manager to improve the overall experience. Maintained an NPS of 66.67% for 105 new joiners on-boarded in 2021• Professional Development: revamped and relaunched the London Peer Group Program, responding to business needs and feedback to update the program• Successfully trained a new administrative team member based in our Global Business Services (GBS) team in Warsaw. Transferred administrative tasks to allow for greater focus on complex projects. Provided comprehensive handover guides and virtual training to ensure a smooth transition. Conducted thorough quality checks to maintain accuracy and effectively managed the new team member's workload

Quickly established myself as a valuable member of the HR team, fostering strong relationships and achieving a promotion to Associate within one year. Expanded my responsibilities to include enhancing the PD Program and taking ownership of key projects and processes.On-boarding & Inductions• Acted as key point of contact for all new hires, sending all new hire communications and answering questions and connecting them to relevant teams (e.g. IT, Benefits and Holiday)• Coordinated inductions for new hires including a bi-monthly two day Grouped Induction, liaising with trainers on materials and scheduling sessions in Outlook. Created the London Intranet page to include resources and training materials for participants to refer to• Conducted new joiner check-in sessions with new hires two months after joining to obtain feedback about the onboarding and induction process• Created and sent monthly New Joiner Welcome Emails and People Newsletters • Created email templates in line with Bain style guidelines for different internal commsRecruitment• Prepared internal and external adverts for new positions• Managed and maintained the ATS (iCIMS) including uploading CVs and interview notes• Assisted with logistics for end-to-end recruitment process including scheduling interviews, liaising with agencies and preparing offer letters• Conducted interviews (phone, virtual and in-person) for junior roles and provide feedback to agencies and candidates in a timely mannerTraining & PD• Coordinated and organized the annual training calendar; scheduling modules and sourcing trainers, managing room bookings/ refreshments, tracking delegates and collating feedback on all training modules• Owned recurring training comms, sending training invitations and feedback surveys• Sourced and recruited trainers for different programs (Business Skills Training, Grouped Induction, External Trainings)

Successfully adapted onboarding and training programs to a virtual environment (due to COVID-19), ensuring a smooth transition for new hires. Demonstrated excellent communication and interpersonal skills in building relationships with stakeholders and fostering a positive learning environment.Key responsibilities included:• Onboarding and Training: Successfully adapted onboarding and training programs to a virtual environment, ensuring continuous engagement and support for new joiners, trainers, and line managers. Implemented various initiatives to enhance the program and streamline processes, improving overall efficiency• Employee Lifecycle: Managed the entire employee lifecycle, from onboarding and probationary periods to exit processes. Ensured compliance with all necessary regulations and coordinated logistics for new hires and transfers. Provided support and guidance to individuals throughout their employment journey• HR Operations: Maintained and updated HRIS records, ensuring data accuracy and integrity. Generated reports, prepared contracts and paperwork for leave of absences and other changes, and handled reference requests promptlyKey achievements:• Successfully transitioned into a new role and company, while acquiring new skills and responsibilities in a fully remote setting, demonstrating proficiency in virtual communication and self-management• Independently identified a gap in our background check process, and proactively conducted a comprehensive background check audit, addressing and closing gaps for 156 individuals, ensuring compliance with business requirements• Quickly recognized as HRIS (Workday) "Super-user" - supported the HR team with system queries, trouble-shooting for employees and training new members on how to use Workday

Key responsibilities included:• Supported HR team with day-to-day administrative tasks and answering employee enquiries • Full-cycle recruitment using iCIMS (ATS): handled complex interview scheduling with multiple stakeholders, conducted phone screening and interviews, negotiated with candidates during the final stages of the recruitment process• Onboarding: organized welcome packs, hosted day-1 orientations, ensuring to be a culture carrier• Administration: approved time-off requests, answered queries from the HR inbox, benefit enrolment and paperwork, setting up employees on BambooHR (HRIS), preparing documentation and conducting exit interviewsKey achievements:• Constructed an organizational chart for the company from scratch• Implemented a firm-wide sexual harassment policy and annual training initiative across all of our offices in Canada, USA and UK• Established and maintained internal tracking systems to enhance team productivity and streamline task management processes between a team of three HR Assistants• Skillfully navigated challenging negotiations between candidates and the business during the final recruitment stages, maintaining a delicate balance between internal equity considerations and advocating for candidates' best interests

As the Assistant Manager of a branch consisting of 15 employees, I oversaw the day-to-day operations of the branch, ensuring exceptional customer service, employee development, and compliance with bank policies. My responsibilities included managing a team of 7 tellers, coaching on customer service and product knowledge, and ensuring the branch met its operational and financial goals. I also played a key role in maintaining a positive and inclusive work environment.Key responsibilities included:• Team: Led and developed a high-performing team of 7 tellers, provided coaching and feedback, and ensured compliance with policies.• Customer: Provided exceptional customer service, resolved complaints, and ensured a positive branch experience.• Operations: Managed daily branch operations including cash management, maintained optimal scheduling for the team, and adhered to regulatory guidelines.• Compliance: Ensured team compliance with all relevant regulations and guidelines.Key achievements:• 2019 Champions Club recipient - Recognized as a top performer in the Pacific Region and awarded a trip to Punta Cana for achieving exceptional customer service metrics (LEI).• Managed a complex branch merger, overseeing the closure of our branch and consolidation with a nearby location. Coordinated communications, asset disposal, and financial reconciliation to ensure a smooth transition. Unfortunately, my role was eliminated due to staffing constraints at the merged branch. I successfully transitioned to a new role within a different branch.