Janice Hwang Email & Phone Number

Chicago, Illinois, United States

-Shape the future of service offerings by focusing on operational efficiency and oversight. Maintain accountability for the management and execution of all operational services functions including money movement, trade support, and operational approvals. Partner with Complex Sales and Risk teams to ensure execution of business deals aligns with service initiatives. -Enforce compliance with firm policies and procedures and ensure regular self-audit testing; collaborate with Complex Risk Officers to generate corrective action plans as necessary.-Lead operational remediations within the team, ensuring corrective actions are completed prior to deadlines.-Streamline workflow, working cross functionally to maximize productivity and provide internal team support.

Chicago, Illinois, United States

-Modernized the client experience by providing an elevated standard of care. Assisted with the development and growth of business through engaging and utilizing the full capabilities of the firm, drawing on an innate understanding of firm policies, procedures, and capabilities.-Monitored and approved asset movements and transitions to advisory status; resolved and documented trade errors from start to finish. -Engaged in training and educational programs while remaining abreast of regulatory requirements and challenges facing the industry. -Prepared financial plans and client reports to onboard client accounts; identified gaps and created solutions that supported client needs.

Chicago, Illinois, United States

-Provided overall administrative support for the Complex Management Team, encompassing expense management support, office administration, and general management support. Assisted to connect the team with matters affecting the Complex facilities, Financial Advisors, and Support Staff. -Partnered with accounts payable to manage invoicing for expenses related to travel and entertainment or events and conferences.-Reviewed complex finance and expense management information, investigating issues to ensure compliance with company policies. -Navigated the firm's resources and acted as a liaison with regional leadership and business partners to manage requests.-Served as the point of contact to remedy several complex matters relating to personnel needs and local administrative tasks.

Schaumburg, Il

- Directly supported Nongshim office operations in Chicago, New York, New Jersey, Baltimore,and Atlanta.- Managed 16 accounts: utilized internal PO system to assure orders were placed, billed, and delivered correctly. Collaborated with logistics department to ensure timely delivery of products and customer satisfaction.- Partnered with sales representatives to apply promotions and specials to accounts. - Project managed closing and moving of Baltimore office.- Cleared five years of major account balances in first month of employment; consistently cleared account balances ahead of schedule with minimal assistance.· Collaborated with marketing department; facilitated industry trade shows; managed utilities, sampling, and safety regulations.

Boseong-Gun, Jeollanam-Do, Korea

· Taught English to kindergarten through sixth grade students in rural South Korea.· Created supplemental literacy classes to provide English language and cultural immersion to class sizes of 10 to 25 students daily.· Developed curriculum and supplies for all classes including utilizing personalized worksheets and age-appropriate pedagogy.· Produced and managed two-week English immersion camp for 20 students· Generated increased interest among students and parents for voluntary enrollment in extracurricular programming; had 10% increase in enrollment by second semester.